At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive sales.
- Company: Join Nike, a global leader in sports and fashion.
- Benefits: Competitive pay, performance bonuses, generous discounts, and a stylish Nike outfit.
- Other info: Flexible hours with opportunities for growth in a supportive team culture.
- Why this job: Be a brand ambassador and make a real impact in a vibrant retail environment.
- Qualifications: Experience in retail management and a passion for creating unique customer experiences.
The predicted salary is between 30000 - 40000 £ per year.
Nike Bicester is looking for a Floor Manager (Coach) FULL TIME 40 HRS to join our team and provide world-class service to the consumer.
What you bring:
- As a Coach, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience for our consumers.
- You will coordinate, coach, and motivate the employees in your department while maintaining an excellent work atmosphere.
- You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns.
- You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives.
- You will also ensure the store complies with all NIKE standards and guidelines.
COMMERCIAL
- Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards.
- Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieves brand standards.
- Working alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store.
- Being responsible for monthly initiative launches.
- Using our reporting tools to make the best commercial decisions.
- Achieving accurate inventory to fulfil digital orders.
ATHLETE EXPERIENCE
- Ensuring the team is equipped to deliver the highest quality athlete experience.
- Leading team engagement on NIKE Community Ambassador activities.
- Partnering with senior store leadership, you will oversee the hiring processes including onboarding.
- Being responsible for store scheduling.
- Working collaboratively with store team to implement & maintain a positive NIKE culture.
CONSUMER EXPERIENCE
- Leading by example and the delivery of our sales floor service and bringing the consumer journey to life.
- Ensuring the team is equipped with brand knowledge regarding all aspects of consumer service including digital service enablers.
- Completing specific training and sharing completion with athlete services.
- Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership.
What you get:
- One of the best compensation and benefits packages in the industry.
- Opportunity for quarterly performance-based bonus.
- A supportive team that values a career at a company at the forefront of the sports and fashion industry.
- Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.
Qualifications:
- Advanced exposure to Retail and People Management with the demonstrated ability in leading a shop floor (or department) which creates a unique customer experience.
- Past exposure to impacting business results/critical metrics, including budgeting, planning, a high level of customer service, sales, people leadership and management.
- Ability to identify core areas of training and conduct in-person learning activities whilst tracking the progress of a cohort.
- Proven ability to utilize tools for conflict resolution and employee coaching and counselling.
Availability:
- Flexible with scheduling and available to work Full Time retail hours which may include day, evening, weekends, and/or holidays, based on department and store/company needs.
Floor Manager (Coach) – Bicester employer: FashionUnited Group
Nike Bicester is an exceptional employer that prioritises a supportive and dynamic work culture, offering employees the chance to thrive in the fast-paced sports and fashion industry. With competitive compensation packages, generous discounts, and opportunities for career growth, team members are encouraged to develop their skills while delivering outstanding service to consumers. Join us to be part of a brand that values teamwork, innovation, and a commitment to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager (Coach) – Bicester
✨Tip Number 1
Get to know the company culture before your interview. Check out Nike's social media and website to understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their world-class service.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in retail and how you've led teams before. Use specific examples that highlight your ability to motivate others and deliver exceptional customer service, just like Nike expects from their Floor Manager.
✨Tip Number 3
Don’t forget to ask questions during your interview. Show your enthusiasm by asking about team dynamics, training opportunities, and how they measure success in the role. This not only shows your interest but also helps you gauge if it’s the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, don’t hesitate – get your application in and let’s make it happen!
We think you need these skills to ace Floor Manager (Coach) – Bicester
Some tips for your application 🫡
Show Your Passion for the Brand:When writing your application, let your love for Nike shine through! Share why you’re excited about the brand and how you can contribute to creating that world-class consumer experience we’re all about.
Highlight Your Leadership Skills:As a Floor Manager (Coach), you'll be leading a team. Make sure to showcase your past experiences in people management and how you've motivated teams to achieve their goals. We want to see your coaching style!
Be Specific About Your Achievements:Use concrete examples to demonstrate how you've impacted business results in previous roles. Whether it’s improving sales or enhancing customer service, we love to see numbers and success stories!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and get you into the process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at FashionUnited Group
✨Know Your Nike Inside Out
Before the interview, make sure you’re well-versed in Nike’s brand values, products, and recent initiatives. This will not only show your passion for the brand but also help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As a Floor Manager (Coach), you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or improved team performance.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle real-life retail situations. Think of specific scenarios where you had to make quick decisions or adapt to changes, and be ready to discuss the outcomes.
✨Engage with the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
