At a Glance
- Tasks: Lead and inspire our shop team to deliver an amazing customer experience.
- Company: Join White Stuff, a vibrant retail brand with a unique personality.
- Benefits: Enjoy a competitive salary, bonus opportunities, and generous holiday allowance.
- Other info: Embrace a supportive environment with opportunities for personal and professional growth.
- Why this job: Be part of a creative team that values your ideas and passion for fashion.
- Qualifications: Retail experience and a knack for motivating others are essential.
The predicted salary is between 30000 - 40000 £ per year.
Please, note this role is a 37.5 hours contract and weekend availability is required.
WHO WE ARE
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
WHO YOU ARE
You’ll be passionate about Retail and Fashion. You’ll have experience driving the commercial success of a shop and influencing a team, and you’ll be able to inspire others with your passion and expertise. You will be your true self and bring out the best in others too.
PRIMARY OBJECTIVE OF THE JOB
The Deputy Manager position is responsible for driving trade by leading our Shop teams alongside the Shop Manager. This involves deputising wherever required including using KPI management to drive shop performance, ensuring the shop delivers the best customer experience, developing the team, and ensuring White Stuff has a presence in the local community.
WHAT YOU’LL BE DOING
- Customer Experience: Training, driving, and coaching the team to deliver an amazing instore customer experience in line with our pillars (Be Friendly, Be Valuable, Be Inspiring) throughout the Customer Journey. Ensuring the team meets customer needs through multichannel shopping and endless aisle orders. Ensuring customers are engaged with our brand through email newsletter sign ups, purchase tagging, and e-receipts.
- Product Presentation and Visual Standards: Evaluating floor layout and sales trends regularly, taking action to ensure the shop floor responds to commercial opportunity. Ensuring the team understand the features of our products and can explain these to our customers to support their styling and purchase decisions. Ensuring that product and shop standards are excellent and maintained at all times. Implementing brand VM standards and layouts within the shop and making placement decisions to best suit shop, market and customer. Creating a commercial environment in the shop where the team consistently evaluates the floor layout and takes appropriate action to ensure the shop floor is responding to commercial opportunities. Evaluating shop product package and feeding back to Area Manager any commercial opportunities. Ensuring stock levels are optimised for sales opportunities and liaising with Merchandising to influence.
- Commercial Management: Understanding commercial opportunities for your shop and maximising these to increase sales. Coaching the team to also understand and implement these opportunities. Ensuring that the shop is working within the budgets set. Leading the coordination of promotions, incentives, and key trading weeks.
- People Management and Development: Using the Learning and Development and operational tools provided to develop the team’s knowledge and skillset and help them reach their individual potential. Creating a positive team atmosphere in the shop which is focused on delivering results. Leading team briefs to ensure the team are set up with the knowledge and the motivation needed to achieve targets. Ensuring staff planning is effective to ensure that the right people are in the right places at the right times. Playing a key part in setting team objectives to ensure the team are working together to achieve goals. Attracting, recruiting and retaining high calibre team members. Engaging with succession planning to ensure that we are growing our own talent. Actively seeking opportunities in the local area that could benefit the shop such local events. Ensures the team receives regular praise and feedback to support their engagement and continuous development. Leading annual and interim reviews for the team, with objectives monitored throughout the year.
- Shop Operations: Leading efficient and accurate delivery and replenishment processes. Playing a key role in organising stocktake and ensuring an accurate reconciliation. Ensuring that ship from store and Click and Collect processes are managed effectively by the team. Being a point of contact for internal and external stakeholders. Leading Health and Safety processes within the shop and ensuring team compliance. Developing professional relationships with other teams and areas of the business. Living our Values, making sure these are alive in the shop. Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions. Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
WHAT WE’LL OFFER YOU
As a Deputy Manager at White Stuff you will be entitled to an array of great benefits, some of which include:
- Quarterly bonus opportunity
- Up to 25 days holiday per annum plus bank holidays
- 2 extra (paid!) days off per year to volunteer in the local community
- 50% discount and a uniform per annum
- Healthcare cash plan and Life Assurance
- Interest free season ticket loan
- Pension Contribution
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
Deputy Manager in Belfast employer: FashionUnited Group
At White Stuff, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values creativity and collaboration. As a Deputy Manager, you'll enjoy competitive benefits including a quarterly bonus, generous holiday allowance, and opportunities for personal growth within a supportive team environment. Our commitment to community engagement and ethical practices makes working here not just a job, but a meaningful experience.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager in Belfast
✨Tip Number 1
Get to know the company culture! Before your interview, check out White Stuff's social media and website. Understanding their values and vibe will help you connect with the team and show you're a great fit.
✨Tip Number 2
Practice your pitch! Be ready to share your passion for retail and fashion, and how your experience can drive the shop's success. We want to hear how you can inspire and lead the team!
✨Tip Number 3
Show off your commercial savvy! Think about how you can maximise sales opportunities in the shop. Bring examples of how you've done this before, and be prepared to discuss your ideas during the interview.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about team dynamics, local community involvement, or upcoming projects. This not only helps you learn more but also demonstrates your enthusiasm for the role.
We think you need these skills to ace Deputy Manager in Belfast
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for retail and fashion shine through! We want to see how your enthusiasm can inspire others and drive our shop's success.
Be Specific About Your Experience:Share concrete examples of how you've influenced a team or driven commercial success in previous roles. We’re all about accountability, so show us how you’ve made an impact!
Tailor Your Application:Make sure to customise your application to reflect the values and objectives of White Stuff. Highlight how your skills align with our mission to create an amazing customer experience and a positive team atmosphere.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at FashionUnited Group
✨Know Your Stuff
Before the interview, make sure you’re familiar with White Stuff’s brand values and product offerings. Dive into their website and social media to understand their style and customer engagement strategies. This will help you speak confidently about how you can contribute to their mission.
✨Show Your Passion for Retail
During the interview, express your enthusiasm for retail and fashion. Share specific examples of how you've driven sales or improved customer experiences in previous roles. This will demonstrate that you not only understand the industry but are also genuinely excited about the opportunity.
✨Prepare for Team Dynamics
Since the role involves leading a team, be ready to discuss your leadership style and how you motivate others. Think of examples where you’ve successfully developed team members or created a positive work environment. This will show that you can inspire and manage effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the role and the company. Inquire about their community involvement or how they support employee development. This shows you’re not just looking for any job, but are genuinely interested in being part of their team.
