At a Glance
- Tasks: Lead a high-performing team and drive store performance while delivering exceptional customer service.
- Company: Join Pandora, named one of the Sunday Times' 'Best Places to Work 2023' in the UK.
- Benefits: Enjoy a competitive salary, monthly bonuses, generous discounts, and excellent career progression.
- Other info: Flexible working hours with a supportive environment focused on personal growth.
- Why this job: Be part of a dynamic team that creates meaningful moments for customers every day.
- Qualifications: Strong leadership skills and retail experience preferred; passion for customer service is essential.
The predicted salary is between 35490 - 45000 £ per year.
Highly Competitive Salary
Monthly Bonus Scheme (10-20%)
Generous Employee Discount
Annual Jewellery Uniform Allowance
Other Excellent Benefits
You will be required to work the following days: Mondays, Tuesdays, Wednesdays, Thursdays, Fridays, Saturdays, Sundays.
We are looking to cover 40 hours per week, Fixed-Term Contract - 12 Months.
The rate of pay will be between £35490 - £45000 (Full-time equivalent).
At Pandora, we believe in creating moments that matter - for our customers and for our team. We're currently looking for an organised, proactive and results driven Assistant Store Manager who can lead from the shop floor and on retail operations, and inspire a high performing team to beat their targets and provide a world class service.
The Role:
- Commercial Focus: Drive store performance by analysing sales, KPIs, and customer feedback, using insights to make commercial decisions. Support the Store Manager in planning and executing effective business strategies that deliver on sales targets. Champion visual merchandising and product displays to reflect brand guidelines and maximise commercial impact.
- Leadership: Support in building, leading and nurturing a diverse, inclusive and engaged team to unlock their full potential and support their development. Deliver clear and consistent communication, impactful feedback, and support with regular development conversations. Act as a trusted leader and role model, helping to embed our values of Dream, Dare, Care, and Deliver across your team.
- Customer Experience: Be a Pandora ambassador on the shop floor - bringing deep product knowledge, passion for storytelling, and a commitment to our brand values. Inspire your team to create unique, personalised and meaningful moments for customers by role modeling our selling ceremony. Take ownership of excellent customer service standards and resolve escalated issues with professionalism and care.
- Store Operations: Support in daily operational tasks including rotas, stock control, till operations, and managing security, health and safety, and compliance. Plan staffing levels in line with commercial needs and seasonal trends. Ensure high shop floor standards, smooth stock management, and overall operational excellence.
The Successful Candidate:
- You'll be a highly capable leader and a passionate team player who thrives in a fast paced environment.
- You'll bring strong people skills, commercial acumen, and an infectious energy that inspires and elevates those around you.
- Prior experience with a leading brand and/or desirable consumer product retailing is preferred.
- Proven experience driving sales and profitability in store.
- A passion for driving a culture of exemplary customer service, with the ability to establish and coach a high performing team.
- Strong communication and organisational skills with the ability to multitask and prioritise, being adaptable and flexible to changing business needs.
- A positive, can do attitude with a contagious enthusiasm for Pandora product and core values.
- A growth mindset - someone who thrives on feedback, embraces change, and is always looking to raise the bar.
- A well presented appearance with a taste for desirable products and a passion for retail.
Why Work With Us?
Our people are at the heart of our success. We're committed to unforgettable career progression and offer a rewards package that's second to none:
- A highly competitive salary.
- Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!).
- Generous jewellery uniform allowance to express your style and individuality.
- Employee discount to treat yourself and your loved ones.
- 'Wear box' access: Select jewellery to wear each time you're working.
- Exclusive retail, hospitality, and entertainment discounts via our online benefits platform.
- Free support for you and your loved ones through 'Retail Trust' on all things health and wellbeing, financial advice, legal aid, and lots more.
- Parties, incentives and gifts throughout the year.
- Clear career progression and training opportunities, empowering you to grow and succeed.
If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible.
