At a Glance
- Tasks: Support the Store Manager and lead a passionate team to deliver exceptional customer experiences.
- Company: Join New Balance, a family-oriented sportswear brand with a growing presence.
- Benefits: Competitive pay, retail bonus scheme, generous staff discount, and great development opportunities.
- Other info: Flexible work schedule and inclusive culture across all European locations.
- Why this job: Be a brand ambassador and make a real impact in a dynamic retail environment.
- Qualifications: Experience in retail, strong leadership skills, and a passion for customer service.
The predicted salary is between 24000 - 30000 € per year.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and supporting the Store Manager in day-to-day operations of the store. Apply now for the chance to join an incredible team!
MAJOR ACCOUNTABILITIES:
- Analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency.
- Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results.
- Understanding customer expectations and training your team to always reach or exceed their expectations.
- Guides and provides training to all team members in relation to products, NB technologies and seasonal products.
- Assists in coordinating rota and scheduling.
- Minimises losses implementing, monitoring, and tracking all procedures of loss prevention.
- Supports the recruitment, induction, training, and development of the store team.
- Key holder for the store and an active member on the shop floor and back of house carrying out retail duties - sales, customer service, stock control.
- Dealing with enquiries and an escalation route for customer complaints.
- Understanding and supporting store operations, policies and procedures via the retail game changer.
- Adhere to company’s policies and procedures.
- Perform other duties that are required from the business or Store Manager.
REQUIREMENTS FOR SUCCESS:
- Team Player.
- Proven experience in a supervisory position.
- Ability to lead and coach a team.
- Knowledge of retail KPIs.
- Previous experience in retail desirable.
- Demonstrate customer service skills.
- A passion for retail and sales.
- Desire to learn.
- Ability to perform basic maths and general retail operational processes.
- Understanding of POS register systems.
- Effective communication skills.
- Flexible work schedule including weekends and holidays.
ADDITIONAL BENEFITS:
- Competitive compensation.
- Potential to earn more through our Retail Bonus Scheme.
- Great development opportunities.
- Inclusive working environments across all our European locations.
- Generous staff discount.
- Project involvement across our European region.
- Flexible uniform package.
Assistant Retail Store Manager (38 hours / 12 Months FTC) - Bridgend employer: FashionUnited Group
At New Balance, we pride ourselves on being more than just a sportswear brand; we are a family that values growth and development. As an Assistant Retail Store Manager in Bridgend, you will enjoy a competitive salary, a generous staff discount, and the opportunity to thrive in an inclusive work environment that fosters personal and professional growth. Join us to be part of a dynamic team where your passion for retail and customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Retail Store Manager (38 hours / 12 Months FTC) - Bridgend
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with New Balance's products, values, and mission. This way, when you walk into that interview, you can show your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd handle different customer situations. Being able to showcase your ability to engage and excite customers will definitely impress the hiring team.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can provide insider tips about the company culture and what it takes to succeed in the role, plus it shows your genuine interest in joining the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about wanting to be part of the New Balance family.
We think you need these skills to ace Assistant Retail Store Manager (38 hours / 12 Months FTC) - Bridgend
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for retail and customer service shine through. We want to see your genuine love for engaging with customers and how you can be a true brand ambassador for New Balance.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that aligns with the Assistant Retail Store Manager role. Focus on your supervisory skills and any achievements in boosting sales or enhancing customer satisfaction.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and bullet points where necessary to make it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our team.
How to prepare for a job interview at FashionUnited Group
✨Know the Brand Inside Out
Before your interview, make sure you research New Balance thoroughly. Understand their values, products, and what sets them apart in the sportswear market. This will not only show your passion for the brand but also help you answer questions about how you can contribute to their mission.
✨Showcase Your Customer Service Skills
As an Assistant Retail Store Manager, customer satisfaction is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your ability to handle complaints and turn a negative experience into a positive one.
✨Demonstrate Leadership Qualities
Be ready to discuss your experience in leading and coaching teams. Think of specific instances where you’ve motivated your team or improved performance. This will illustrate your capability to support the Store Manager and drive results.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the store's operations, team dynamics, and growth opportunities within New Balance. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
