At a Glance
- Tasks: Lead a team to deliver exceptional service and achieve sales targets.
- Company: Join the iconic NIKE, Inc. team in Ashford.
- Benefits: Competitive pay, monthly bonuses, and generous employee discounts.
- Other info: Flexible hours with opportunities for career growth in sports and fashion.
- Why this job: Be a brand ambassador and make a real impact in retail.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Nike Ashford is looking for a Retail Lead (40 hours) to join our team and provide world-class service to the consumer.
What you bring:
- As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers.
- You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere.
- You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns.
- You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives.
- You will also ensure the store complies with all NIKE standards and guidelines.
Our Leads specialize in one business area but will support cross-functionally:
- COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches.
- ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.
- CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.
What you get:
- One of the best compensation and benefits packages in the industry.
- Opportunity for monthly performance-based bonus.
- A supportive team that values a career at a company at the forefront of the sports and fashion industry.
- Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.
Qualifications:
- Customer service and/or retail experience preferred.
- Ability to manage a small team of peers.
- Effective communicator, brand ambassador, and collaborative teammate.
- Demonstrated ability to apply product sales techniques.
- Flexible with scheduling and available to work retail hours (40 hrs FULL TIME), which may include day, evening, weekends, and/or holidays, based on department and store/company needs.
- Note that relocation support is not provided for this role.
England, United Kingdom of Great Britain and Northern Ireland
Retail Lead - Ashford employer: FashionUnited Group
Nike Ashford is an exceptional employer that prioritises employee growth and a vibrant work culture, offering a competitive compensation package alongside generous discounts on products. As a Retail Lead, you will thrive in a supportive environment that values teamwork and encourages you to deliver outstanding consumer experiences while being part of a globally recognised brand at the forefront of the sports and fashion industry.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Lead - Ashford
✨Tip Number 1
Get to know the company culture! Before your interview, check out Nike's social media and website to understand their values and vibe. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience and how it aligns with the Retail Lead role. Think about specific examples where you've delivered exceptional customer service or led a team, and be prepared to share those stories.
✨Tip Number 3
Dress the part! When you go for your interview, wear something that reflects Nike's style. It shows that you understand the brand and are ready to represent them on the sales floor.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Lead - Ashford
Some tips for your application 🫡
Show Your Passion for the Brand:When writing your application, let your love for Nike shine through! Share why you’re excited about the brand and how you can contribute to delivering that world-class service we’re known for.
Highlight Relevant Experience:Make sure to showcase any customer service or retail experience you have. We want to see how your past roles have prepared you to manage a team and create an exceptional consumer experience.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for the Retail Lead position.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at FashionUnited Group
✨Know Your Nike Stuff
Before the interview, make sure you’re well-versed in Nike’s brand values and latest initiatives. Familiarise yourself with their products and any recent campaigns. This shows your passion for the brand and helps you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Retail Lead, you'll be managing a team, so be ready to share examples of how you've successfully led or motivated others in the past. Think about specific situations where you’ve resolved conflicts or boosted team morale.
✨Demonstrate Customer Service Excellence
Prepare to discuss your approach to delivering exceptional customer service. Share stories that highlight your ability to handle difficult situations and ensure a positive experience for consumers. This is key for the role!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, store goals, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
