At a Glance
- Tasks: Lead a team to deliver exceptional service and achieve sales targets.
- Company: Join the iconic NIKE, Inc. team and be part of a global brand.
- Benefits: Competitive pay, performance bonuses, generous discounts, and a stylish NIKE outfit.
- Other info: Flexible hours with opportunities for growth in a supportive team environment.
- Why this job: Be a brand ambassador and make a real impact in the sports and fashion industry.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 30000 - 40000 £ per year.
Nike Ashford is looking for a Retail Lead (40 hours) to join our team and provide world-class service to the consumer.
What you bring:
- As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers.
- You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere.
- You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns.
- You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives.
- You will also ensure the store complies with all NIKE standards and guidelines.
Our Leads specialize in one business area but will support cross-functionally:
- COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches.
- ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.
- CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.
What you get:
- One of the best compensation and benefits packages in the industry.
- Opportunity for monthly performance-based bonus.
- A supportive team that values.
- A career at a company at the forefront of the sports and fashion industry.
- Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.
Qualifications:
- Customer service and/or retail experience preferred.
- Ability to manage a small team of peers.
- Effective communicator, brand ambassador, and collaborative teammate.
- Demonstrated ability to apply product sales techniques.
- Flexible with scheduling and available to work retail hours (40 hrs FULL TIME), which may include day, evening, weekends, and/or holidays, based on department and store/company needs.
Note that relocation support is not provided for this role.
Full-Time Retail Lead — Drive Service & Growth in Ashford employer: FashionUnited Group
At NikeAshford, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our Retail Leads enjoy competitive compensation, generous employee discounts, and the opportunity to grow within a globally recognised brand at the forefront of the sports and fashion industry. Join us to be part of a supportive team that values collaboration and empowers you to deliver outstanding service while developing your career.
StudySmarter Expert Advice🤫
We think this is how you could land Full-Time Retail Lead — Drive Service & Growth in Ashford
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Nike's values and mission. This way, you can show how your personal style aligns with their vibe, making you a perfect fit for the team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in retail and how you've delivered exceptional customer service. Use specific examples that highlight your skills and achievements to impress the hiring team.
✨Tip Number 3
Network like a pro! Connect with current or former Nike employees on LinkedIn. They can provide insider tips and might even refer you for the role, giving you a leg up in the application process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Full-Time Retail Lead — Drive Service & Growth in Ashford
Some tips for your application 🫡
Show Your Passion for the Brand:When you're writing your application, let your love for Nike shine through! Talk about how the brand resonates with you and why you want to be a part of the team. We want to see that you're not just looking for a job, but that you're excited about delivering that world-class service to our consumers.
Highlight Relevant Experience:Make sure to showcase any customer service or retail experience you have. We’re looking for someone who can manage a small team and deliver an exceptional athlete experience, so share specific examples of how you've done this in the past. It’ll help us see how you can fit into our team!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Retail Lead role. Use bullet points if it helps to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do, so go ahead and get that application in!
How to prepare for a job interview at FashionUnited Group
✨Know Your Nike Inside Out
Before the interview, make sure you’re well-versed in Nike’s brand values, products, and recent initiatives. This will not only show your passion for the brand but also help you answer questions about how you can contribute to their mission.
✨Showcase Your Leadership Skills
As a Retail Lead, you'll be managing a team. Prepare examples of how you've successfully led a team in the past, focusing on your coaching and motivational skills. Think about specific situations where you’ve resolved conflicts or improved team performance.
✨Demonstrate Exceptional Customer Service
Be ready to discuss your approach to delivering outstanding customer service. Share stories that highlight your ability to create memorable experiences for customers, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, store goals, and how success is measured. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
