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- Tasks: Lead the order-to-fulfilment process for Amazon across Europe, ensuring top-notch customer satisfaction.
- Company: Join a global retailer with iconic brands and a dynamic growth trajectory.
- Benefits: Earn up to £70,000, enjoy 33 days holiday, and benefit from hybrid working.
- Why this job: Be part of a thriving team and make a real impact in a fast-paced environment.
- Qualifications: 3+ years in Amazon operations, strong analytical skills, and team leadership experience.
- Other info: Work in Central London and contribute to a globally recognised brand.
The predicted salary is between 70000 - 70000 £ per year.
A global retailer is looking for an operations manager covering the Amazon sales channel for the UK and Europe. This organisation has some of the biggest names and most well‑loved brands in its market. It is a multi‑billion‑dollar organisation distributing product to over 80 countries, with offices in Hong Kong, China, London, France, Spain and Germany. Due to exponential year‑on‑year growth, all offices are growing the teams across all functions.
Responsibilities
- Take full ownership of the order‑to‑fulfilment process across all EU Amazon marketplaces, driving operational excellence and improving customer experience.
- Lead a small team, working closely with 3PLs, warehouses, and Amazon fulfilment centres to resolve bottlenecks and ensure customer satisfaction.
- Work with various stakeholders, including supply chain, commercial, and sales teams across the EU, and act as the primary point of contact for warehouse escalations.
- Report and analyse KPIs such as OTIF, fill rate, order accuracy, returns, and claims; develop dashboards and identify trends and performance gaps.
- Implement continuous improvement initiatives, drive automation, and reduce operational costs while maintaining high service standards.
Qualifications
- At least three years’ experience in Amazon operations management, e‑commerce and supply chain and fulfilment.
- Strong analytical and problem‑solving skills, data‑driven mindset with proven experience leading, coaching, and developing teams.
- Experience with Amazon Vendor Central and EDI platforms (TrueCommerce is a plus).
- Excellent communication and stakeholder management abilities.
- Comfortable working with 3PLs and across multiple EU markets, continuous improvement mindset and passion for operational excellence.
- German and/or Spanish language skills are a bonus but not essential.
Benefits
- Competitive salary of up to £70,000, generous bonus, 33 days holiday (including bank holiday entitlement).
- Office located in Central London, offers hybrid working.
- Opportunity to work with one of the biggest and most established names in the sector, experiencing growth on a global scale and contribute to evolving the planning department.
Operations Manager employer: Fashion & Retail Personnel
Contact Detail:
Fashion & Retail Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to operations management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to drive improvements in past roles. This will resonate well with employers looking for someone who can report and analyse KPIs effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience with Amazon operations and any relevant achievements that showcase your skills in e-commerce and supply chain management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about operational excellence and how your background aligns with the responsibilities outlined in the job description. Be sure to mention your experience with KPIs and continuous improvement initiatives.
Showcase Your Analytical Skills: Since this role requires strong analytical abilities, make sure to include examples of how you've used data to drive decisions in previous roles. Mention specific KPIs you've worked with and any dashboards you've developed to track performance.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Fashion & Retail Personnel
✨Know Your Amazon Operations
Make sure you brush up on your knowledge of Amazon operations management. Familiarise yourself with the order-to-fulfilment process and key metrics like OTIF and fill rate. Being able to discuss these in detail will show that you understand the role and can hit the ground running.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical prowess. Bring examples of how you've used data to drive improvements in previous roles. Whether it's through dashboards or trend analysis, being able to articulate your data-driven mindset will impress the interviewers.
✨Highlight Team Leadership Experience
Since this role involves leading a small team, be ready to share your experiences in coaching and developing others. Discuss specific instances where you resolved conflicts or improved team performance, as this will showcase your leadership style and effectiveness.
✨Communicate Effectively
Strong communication is key, especially when liaising with various stakeholders. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask about their current challenges, which shows you're proactive and engaged.