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For Companies At a Glance
- Tasks: Help customers via email, WhatsApp, live chat, and social media.
- Company: Join a trendy womenswear brand based in East London.
- Benefits: Enjoy a generous benefits package, including staff discounts.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Prior customer service experience and strong communication skills required.
- Other info: Experience with NetSuite and Shopify is a plus.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
A great opportunity has arisen for a online customer service advisor to work for a trend led womenswear brand based in East London.
Some responsibilities include answering questions via their multichannel platform, including email, WhatsApp, and live chat. This role will also involve dealing with customer enquiries by telephone and social media. Experience using NetSuite and Shopify will be advantageous.
The candidate will have prior experience in customer service, and you'll be a problem solver and have a proactive approach to supporting customers. Must have strong written and verbal communication skills.
This role would bring a generous benefits package, including staff discount, to the successful candidate.
Online Customer Service Assistant employer: Fashion & Retail Personnel Ltd
Contact Detail:
Fashion & Retail Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Customer Service Assistant
✨Tip Number 1
Familiarize yourself with the brand's products and values. Understanding what makes the womenswear brand unique will help you connect better with customers and provide tailored support.
✨Tip Number 2
Practice your communication skills, especially in written formats like email and live chat. Since you'll be interacting with customers through various channels, being clear and concise is key.
✨Tip Number 3
Get comfortable with NetSuite and Shopify if you haven't already. Familiarity with these platforms can give you an edge, as it shows you're ready to hit the ground running.
✨Tip Number 4
Showcase your problem-solving skills during the interview. Think of examples from your past experience where you successfully resolved customer issues, as this will demonstrate your proactive approach.
We think you need these skills to ace Online Customer Service Assistant
Some tips for your application 🫡
Understand the Brand: Familiarize yourself with the trend-led womenswear brand. Visit their website and social media channels to understand their style, values, and customer base.
Highlight Relevant Experience: In your application, emphasize your prior experience in customer service. Mention specific examples where you successfully resolved customer issues or provided exceptional support.
Showcase Communication Skills: Since strong written and verbal communication skills are crucial for this role, make sure to demonstrate these in your cover letter and CV. Use clear and concise language, and avoid jargon.
Tailor Your Application: Customize your CV and cover letter to reflect the job description. Mention your familiarity with platforms like NetSuite and Shopify if applicable, and express your proactive approach to customer service.
How to prepare for a job interview at Fashion & Retail Personnel Ltd
✨Showcase Your Communication Skills
Since the role requires strong written and verbal communication skills, be prepared to demonstrate these during the interview. Practice answering common customer service scenarios clearly and concisely.
✨Familiarize Yourself with Multichannel Platforms
Make sure you understand how to navigate and use platforms like email, WhatsApp, and live chat. You might be asked about your experience with these tools, so having examples ready will help you stand out.
✨Highlight Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully resolved customer issues. This will show that you have a proactive approach and can handle challenges effectively.
✨Research the Brand
Take some time to learn about the womenswear brand and its values. Being knowledgeable about their products and target audience will demonstrate your genuine interest in the position and help you connect with the interviewers.
