At a Glance
- Tasks: Deliver premium customer service and support order processing in a luxury retail environment.
- Company: Join a leading luxury retailer with a fast-paced, fashion-focused culture.
- Benefits: Earn £13.85 per hour plus holiday pay, with weekly payments and flexible working options.
- Other info: Induction starts on 5th October 2026; must be available for full-time shifts.
- Why this job: Gain valuable experience in luxury retail while working with a dynamic team.
- Qualifications: Customer service experience and a passion for fashion are essential.
The predicted salary is between 13.85 - 13.85 £ per hour.
Location: South East London (four days based in the office, one day from home)
Start Date: 5th October 2026
Duration: Temporary contract – end date TBC
Pay: £13.85 per hour plus holiday pay (£15.52 per hour total), paid weekly via PAYE (agency payroll)
Hours: Full-time, 5 days per week. Weekday shifts will rotate between 10.30am–7pm and 1pm–9.30pm.
Weekend Pattern: During peak, candidates will either work 1 in 2 weekends (8am–4.30pm or 10am–6.30pm shifts) or work a fixed 5-day pattern of Tuesday–Saturday or Sunday–Thursday.
We are recruiting on behalf of a luxury retailer for Customer Care Consultants to support peak trading across the winter sale period. This is an exciting opportunity to work within a fast-paced, fashion-focused environment, delivering exceptional service to a high-end international customer base.
The role will be based four days a week in the South East London head office, with one day working from home.
Induction: The four-week induction will begin on Monday 5th October 2026. Week 1: 5 days in the office. Weeks 2–4: 4 days in the office and 1 day working from home (Friday). Induction hours: 9am–5.30pm. Weekends: No weekend shifts during the induction period.
The Role
You will be responsible for delivering a premium customer experience while supporting order processing, returns and sales through multiple communication channels. You will act as a brand ambassador, combining customer service excellence with commercial awareness.
Key Responsibilities:
- Process outbound orders and customer returns accurately
- Deliver outstanding customer service across all interactions using various software
- Build strong product knowledge to confidently advise customers on purchases
- Identify opportunities to up-sell and cross-sell products to meet performance targets
- Meet and exceed individual and team KPIs across quality, productivity and sales
- Liaise with internal departments to resolve customer queries efficiently
- Proactively identify and resolve issues that may impact order delivery
- Manage and categorise customer queries using internal systems
- Escalate complex issues or complaints when required
- Effectively prioritise workload in a fast-paced environment
Candidate Requirements:
- Proven customer service experience, ideally within retail or e-commerce
- Strong interest in fashion and luxury brands
- Excellent verbal and written communication skills
- Proactive problem-solving ability with a can-do attitude
- Strong organisational and time management skills
- Confident working under pressure and meeting deadlines
- Good IT and analytical skills
- Flexible approach to working different shift patterns
- Team-oriented with a strong individual work ethic
- Self-motivated and confident in a customer-facing role
Important:
- You must be available to start on 5th October 2026 and attend the full four-week induction
- You must be able to commit to four days per week in the South East London office
- You must be flexible to work the required weekday and weekend shift patterns
- Please flag any pre-booked holidays or time off when applying
This is a fantastic opportunity to gain experience within a luxury retail environment while working as part of a dynamic and supportive team.
Immediate start Customer service assistant in London employer: Fashion & Retail Personnel Ltd
Fashion & Retail Personnel Ltd offers an exceptional work environment in Greater London, where creativity meets strategic thinking. Employees benefit from a collaborative culture that fosters professional growth and innovation, alongside competitive remuneration and opportunities to lead impactful projects in the dynamic fashion industry. Join us to be part of a forward-thinking team that values your expertise and encourages your career development.
Contact Details:
Fashion & Retail Personnel Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Immediate start Customer service assistant in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Fashion & Retail Personnel Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Fashion & Retail Personnel Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Immediate start Customer service assistant in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Fashion & Retail Personnel Ltd.
How to prepare for a job interview at Fashion & Retail Personnel Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Fashion & Retail Personnel Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Fashion & Retail Personnel Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
