Customer Service Assistant - Immediate start in London

Location: South East London (four days based in the office, one day from home) Start Date: 5th October 2026 Duration: Temporary contract – end date TBC Pay: £13.85 per hour plus holiday pay (£15.52 per hour total), paid weekly via PAYE (agency payroll) Hours: Full-time, 5 days per week. Weekday shifts will rotate between 10.30am–7pm and 1pm–9.30pm. Weekend Pattern: During peak, candidates will either work 1 in 2 weekends (8am–4.30pm or 10am–6.30pm shifts) or work a fixed 5-day pattern of Tuesday–Saturday or Sunday–Thursday. We are recruiting on behalf of a luxury retailer for Customer Care Consultants to support peak trading across the winter sale period. This is an exciting opportunity to work within a fast-paced, fashion-focused environment, delivering exceptional service to a high-end international customer base. The role will be based four days a week in the South East London head office, with one day working from home. Induction The four-week induction will begin on Monday 5th October 2026 . Week 1: 5 days in the office Weeks 2–4: 4 days in the office and 1 day working from home (Friday) Induction hours: 9am–5.30pm Weekends: No weekend shifts during the induction period The Role You will be responsible for delivering a premium customer experience while supporting order processing, returns and sales through multiple communication channels. You will act as a brand ambassador, combining customer service excellence with commercial awareness. Key Responsibilities: Process outbound orders and customer returns accurately Deliver outstanding customer service across all interactions using various software Build strong product knowledge to confidently advise customers on purchases Identify opportunities to up-sell and cross-sell products to meet performance targets Meet and exceed individual and team KPIs across quality, productivity and sales Liaise with internal departments to resolve customer queries efficiently Proactively identify and resolve issues that may impact order delivery Manage and categorise customer queries using internal systems Escalate complex issues or complaints when required Effectively prioritise workload in a fast-paced environment Candidate Requirements: Proven customer service experience, ideally within retail or e-commerce Strong interest in fashion and luxury brands Excellent verbal and written communication skills Proactive problem-solving ability with a can-do attitude Strong organisational and time management skills Confident working under pressure and meeting deadlines Good IT and analytical skills Flexible approach to working different shift patterns Team-oriented with a strong individual work ethic Self-motivated and confident in a customer-facing role Important: You must be available to start on 5th October 2026 and attend the full four-week induction You must be able to commit to four days per week in the South East London office You must be flexible to work the required weekday and weekend shift patterns Please flag any pre-booked holidays or time off when applying This is a fantastic opportunity to gain experience within a luxury retail environment while working as part of a dynamic and supportive team.