Customer Service Assistant in London

Temporary Customer Service (Retail Head Office) – Agency Role

Location: South East London (Four days based in the office one from home)

Duration: 26th of May start – End of August (No notice period or pre-booked holidays permitted)

Pay: Hourly rate, paid weekly via PAYE (agency payroll)

Hours: 37.5 hours per week, 5 out of 7 days, shifts between 7:30am – 9:30pm on rotation

We are recruiting on behalf of a luxury retailer for customer care consultants to support peak trading across the summer period. This is an exciting opportunity to work within a fast-paced, fashion-focused environment, delivering exceptional service to a high-end international customer base. This role will be four days a week in South East London with one day from home. There will also be weekend shifts scheduled in, once every three weeks.

The Role

• Deliver a premium customer experience while supporting order processing, returns, and sales through multiple communication channels.
• Act as a brand ambassador, combining customer service excellence with commercial awareness.
• Process outbound orders and customer returns accurately.
• Deliver outstanding customer service across all interactions using various software.
• Build strong product knowledge to confidently advise customers on purchases.
• Identify opportunities to up-sell and cross-sell products to meet performance targets.
• Meet and exceed individual and team KPIs (quality, productivity, and sales).
• Liaise with internal departments to resolve customer queries efficiently.
• Proactively identify and resolve issues that may impact order delivery.
• Manage and categorise customer queries using internal systems.
• Escalate complex issues or complaints when required.
• Effectively prioritise workload in a fast-paced environment.

Candidate Requirements

• Proven customer service experience, ideally within retail or e-commerce.
• Strong interest in fashion and luxury brands.
• Excellent communication skills (verbal and written).
• Proactive problem-solving ability with a “can-do” attitude.
• Strong organisational and time management skills.
• Confident working under pressure and meeting deadlines.
• Good IT and analytical skills.
• Flexible approach to work, including potential travel for training.
• Team-oriented with a strong individual work ethic.
• Self-motivated and confident in a customer-facing role.

Important:

• You must be available to start on May the 26th and commit through to the end of August.
• No notice period or pre-booked holidays during the assignment.

This is a fantastic opportunity to gain experience within a retail environment while working as part of a dynamic and supportive team. If you are available to start this month then apply now to secure your place for this exciting summer temporary assignment.