Customer Service Assistant

Location: South East London (four days based in the office, one day from home)

Start Date: 5th October 2026

Duration: Temporary contract – end date TBC

Pay: £13.85 per hour plus holiday pay (£15.52 per hour total), paid weekly via PAYE (agency payroll)

Hours: Full-time, 5 days per week. Weekday shifts will rotate between 10.30am–7pm and 1pm–9.30pm. Weekend Pattern: During peak, candidates will either work 1 in 2 weekends (8am–4.30pm or 10am–6.30pm shifts) or work a fixed 5-day pattern of Tuesday–Saturday or Sunday–Thursday.

We are recruiting on behalf of a luxury retailer for Customer Care Consultants to support peak trading across the winter sale period. This is an exciting opportunity to work within a fast-paced, fashion-focused environment, delivering exceptional service to a high-end international customer base. The role will be based four days a week in the South East London head office, with one day working from home.

Induction

The four-week induction will begin on Monday 5th October 2026.

• Week 1: 5 days in the office
• Weeks 2–4: 4 days in the office and 1 day working from home (Friday)

Induction hours: 9am–5.30pm. Weekends: No weekend shifts during the induction period.

The Role

You will be responsible for delivering a premium customer experience while supporting order processing, returns and sales through multiple communication channels. You will act as a brand ambassador, combining customer service excellence with commercial awareness.

Key Responsibilities:

• Process outbound orders and customer returns accurately
• Deliver outstanding customer service across all interactions using various software
• Build strong product knowledge to confidently advise customers on purchases
• Identify opportunities to up-sell and cross-sell products to meet performance targets
• Meet and exceed individual and team KPIs across quality, productivity and sales
• Liaise with internal departments to resolve customer queries efficiently
• Proactively identify and resolve issues that may impact order delivery
• Manage and categorise customer queries using internal systems
• Escalate complex issues or complaints when required
• Effectively prioritise workload in a fast-paced environment

Candidate Requirements:

• Proven customer service experience, ideally within retail or e-commerce
• Strong interest in fashion and luxury brands
• Excellent verbal and written communication skills
• Proactive problem-solving ability with a can-do attitude
• Strong organisational and time management skills
• Confident working under pressure and meeting deadlines
• Good IT and analytical skills
• Flexible approach to working different shift patterns
• Team-oriented with a strong individual work ethic
• Self-motivated and confident in a customer-facing role

Important:

• You must be available to start on 5th October 2026 and attend the full four-week induction
• You must be able to commit to four days per week in the South East London office
• You must be flexible to work the required weekday and weekend shift patterns
• Please flag any pre-booked holidays or time off when applying

This is a fantastic opportunity to gain experience within a luxury retail environment while working as part of a dynamic and supportive team.