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For Companies At a Glance
- Tasks: Manage customer enquiries and share feedback with the team.
- Company: Join a well-established high-street retailer known for quality sportswear.
- Benefits: Competitive weekly pay, paid holidays, and pension scheme.
- Why this job: Gain valuable experience in customer service while working in a dynamic retail environment.
- Qualifications: Previous customer service experience and enthusiasm are key.
- Other info: Temporary role with potential for growth; apply ASAP!
The predicted salary is between 24000 - 36000 £ per year.
A new opportunity has arisen for a customer service advisor to join this high-street retailer on a temporary basis starting ASAP until February 2026. The company is a well-established business specialised in producing high-quality sportswear and outdoor apparel.
You will be responsible for managing customer service enquiries over the phone and e-mail, sharing customer feedback with senior management and any ad-hoc admin tasks that are needed for the team.
The successful candidate will have previous experience working in a similar customer service role, excellent customer service skills and be proactive and enthusiastic. Prior experience using Zendesk would also be advantageous.
As a temp, you will receive a competitive salary rate that is paid on a weekly basis as well as paid holiday and the opportunity to join a pension scheme. As this role is temporary, it is likely to be filled ASAP, so apply today to avoid missing out!
Customer Service Advisor employer: Fashion & Retail Personnel Ltd
Contact Detail:
Fashion & Retail Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and customer service sectors. Let them know you're on the lookout for opportunities, and who knows? They might just have the inside scoop on openings that aren't even advertised yet.
✨Tip Number 2
Practice makes perfect! Before you head into any interviews, do some mock sessions with friends or family. Focus on common customer service scenarios and how you'd handle them. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! If you've got experience with tools like Zendesk, make sure to highlight that during your conversations. Employers love candidates who can hit the ground running, so let them know you’re already familiar with their systems.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, it shows you're serious about landing that Customer Service Advisor role. So, what are you waiting for? Get applying!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience. We want to see how you've handled enquiries and feedback in the past, so don’t hold back on those examples!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to show off your enthusiasm for the role and the company. Let us know why you’re the perfect fit for this temporary position.
Show Off Your Skills: If you’ve got experience with Zendesk or similar tools, make sure to mention it! We love seeing candidates who are proactive and have the skills to back it up.
Apply Through Our Website: Don’t forget to apply through our website! It’s the quickest way for us to get your application and start the process. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Fashion & Retail Personnel Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled difficult customers in the past and what strategies you used to resolve their issues. This will show that you have the experience and the right mindset for the role.
✨Familiarise Yourself with Zendesk
If you have prior experience using Zendesk, make sure to highlight it. If not, take some time to learn the basics of the platform. Being able to demonstrate your willingness to learn and adapt to new tools can set you apart from other candidates.
✨Prepare for Common Questions
Think about common customer service interview questions, like 'How do you handle complaints?' or 'Can you give an example of a time you went above and beyond for a customer?'. Practising your answers will help you feel more confident during the interview.
✨Show Enthusiasm and Proactivity
Employers love candidates who are proactive and enthusiastic. During the interview, express your passion for customer service and your eagerness to contribute to the team. Share examples of how you've taken initiative in previous roles to improve customer satisfaction.
