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- Tasks: Deliver premium customer service and support order processing in a luxury retail environment.
- Company: Join a high-end retailer known for its fashion-forward approach.
- Benefits: Weekly pay, flexible work-from-home options, and valuable retail experience.
- Other info: Must be available from May 26th to the end of August with no pre-booked holidays.
- Why this job: Gain hands-on experience in a fast-paced, dynamic team while working with luxury brands.
- Qualifications: Customer service experience and a passion for fashion are essential.
The predicted salary is between 12 - 15 £ per hour.
Temporary Customer Service (Retail Head Office) – Agency Role
Location: South East London (Four days based in the office one from home)
Duration: 26th of May start – End of August (No notice period or pre-booked holidays permitted)
Pay: Hourly rate, paid weekly via PAYE (agency payroll)
Hours: 37.5 hours per week, 5 out of 7 days, shifts between 7:30am – 9:30pm on rotation
We are recruiting on behalf of a luxury retailer for customer care consultants to support peak trading across the summer period. This is an exciting opportunity to work within a fast-paced, fashion-focused environment, delivering exceptional service to a high-end international customer base. This role will be four days a week in South East London with one day from home. There will also be weekend shifts scheduled in, once every three weeks.
The Role
- Deliver a premium customer experience while supporting order processing, returns, and sales through multiple communication channels.
- Act as a brand ambassador, combining customer service excellence with commercial awareness.
- Process outbound orders and customer returns accurately.
- Deliver outstanding customer service across all interactions using various software.
- Build strong product knowledge to confidently advise customers on purchases.
- Identify opportunities to up-sell and cross-sell products to meet performance targets.
- Meet and exceed individual and team KPIs (quality, productivity, and sales).
- Liaise with internal departments to resolve customer queries efficiently.
- Proactively identify and resolve issues that may impact order delivery.
- Manage and categorise customer queries using internal systems.
- Escalate complex issues or complaints when required.
- Effectively prioritise workload in a fast-paced environment.
Candidate Requirements:
- Proven customer service experience, ideally within retail or e-commerce.
- Strong interest in fashion and luxury brands.
- Excellent communication skills (verbal and written).
- Proactive problem-solving ability with a “can-do” attitude.
- Strong organisational and time management skills.
- Confident working under pressure and meeting deadlines.
- Good IT and analytical skills.
- Flexible approach to work, including potential travel for training.
- Team-oriented with a strong individual work ethic.
- Self-motivated and confident in a customer-facing role.
Important:
- You must be available to start on May the 26th and commit through to the end of August.
- No notice period or pre-booked holidays during the assignment.
This is a fantastic opportunity to gain experience within a retail environment while working as part of a dynamic and supportive team. If you are available to start this month then apply now to secure your place for this exciting summer temporary assignment.
Customer Service Assistant in City of London employer: Fashion & Retail Personnel Ltd
Contact Detail:
Fashion & Retail Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in City of London
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your proactive attitude.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Customer Service Assistant role!
We think you need these skills to ace Customer Service Assistant in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Assistant role. Highlight your relevant experience in retail or e-commerce, and show off your passion for fashion and luxury brands. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves delivering exceptional customer service, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to showcase any experience you have in handling customer queries or complaints.
Highlight Your Problem-Solving Abilities: We love a proactive problem-solver! In your application, share examples of how you've tackled challenges in previous roles. This will show us that you have the 'can-do' attitude we’re looking for, especially in a fast-paced environment like ours.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Fashion & Retail Personnel Ltd
✨Know Your Fashion
Brush up on your knowledge of the luxury fashion brands that the retailer represents. Being able to discuss current trends or specific products will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight situations where you resolved issues or went above and beyond to meet customer needs, as this role is all about providing a premium experience.
✨Practice Problem-Solving Scenarios
Think of potential customer queries or complaints you might face in this role and how you would handle them. Practising these scenarios can demonstrate your proactive problem-solving ability and 'can-do' attitude during the interview.
✨Be Ready for Fast-Paced Questions
Since this role involves working in a fast-paced environment, be prepared for questions that assess your ability to prioritise tasks and manage time effectively. Share examples of how you've successfully handled multiple responsibilities under pressure.