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For Companies At a Glance
- Tasks: Lead and develop a high-performing team while driving exceptional customer service.
- Company: Join a leading luxury travel retailer known for its focus on customer experience.
- Benefits: Enjoy a competitive salary, performance bonuses, and generous staff discounts.
- Why this job: This role offers autonomy, challenges, and a people-first culture with growth opportunities.
- Qualifications: Proven retail experience, strong leadership skills, and a customer-focused mindset required.
- Other info: Work-life balance with contracted hours and only one weekend shift every three weeks.
The predicted salary is between 36000 - 54000 £ per year.
Salary: Up to £45,000 basic plus excellent bonus structure and benefits
A leading luxury travel retailer is looking to recruit a flagship manager for one of its highest-performing, multi-million-pound locations. With a strong focus on customer experience and commercial performance, this role offers the autonomy and challenge ideal for a results-driven retail leader.
This is not your average retail manager role. As flagship manager, you’ll lead a large team and work closely with head office teams—including buying and merchandising—to ensure the store is commercially optimised at all times. You’ll have strong external stakeholder relationships as key suppliers will be housed in your retail space.
What You’ll Be Doing:
– Leading, motivating, and developing a high-performing team
– Driving exceptional customer service across all touchpoints
– Using sales data and insights to influence store layout and product range
– Managing stock levels and availability in partnership with head office
– Collaborating with key stakeholders across the business and externally
– Taking full ownership of the store’s commercial performance
What We’re Looking For:
– Proven experience in a high-turnover, service-led retail environment
– A strong understanding of trading principles and using data to inform decisions
– Excellent leadership skills with a focus on team development and well-being
– Confidence working cross-functionally and managing multiple priorities
– A customer-obsessed mindset with the ability to deliver exceptional service through your team
Why Join?
– Competitive basic salary up to £45,000
– Performance-related bonus up to £9,000
– Generous staff discount across luxury products
– Access to exclusive employee benefits and discounts nationwide
– A people-first culture with genuine focus on internal development and progression
– Contracted hours only with a strong work-life balance
– Working one weekend in three
If you\’re a commercially minded leader who thrives in fast-paced environments and wants more ownership in your role, this is an opportunity to join a business that truly values its people and delivers excellence in every aspect of retail.
Apply now to find out more.
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Flagship Manager employer: Fashion & Retail Personnel
Contact Detail:
Fashion & Retail Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flagship Manager
✨Tip Number 1
Familiarise yourself with the luxury retail market and the specific brand values of the company. Understanding their customer base and what sets them apart will help you demonstrate your alignment with their vision during any discussions.
✨Tip Number 2
Prepare to discuss your leadership style and how you've successfully motivated teams in previous roles. Be ready to share specific examples of how you've driven exceptional customer service and improved commercial performance.
✨Tip Number 3
Network with current or former employees of the company, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Showcase your analytical skills by being prepared to discuss how you've used sales data to inform decisions in past roles. Highlighting your ability to optimise store layout and product range based on data will set you apart as a candidate.
We think you need these skills to ace Flagship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in high-turnover, service-led retail environments. Emphasise your leadership skills and any achievements that demonstrate your ability to drive exceptional customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and customer experience. Mention specific examples of how you've motivated teams and improved commercial performance in previous roles.
Showcase Data-Driven Decision Making: Since the role requires using sales data to influence decisions, include examples in your application that illustrate how you've successfully used data insights to optimise store layouts or product ranges.
Highlight Stakeholder Collaboration: Discuss your experience working with cross-functional teams and external stakeholders. Provide examples of how you've managed relationships to enhance store performance and customer satisfaction.
How to prepare for a job interview at Fashion & Retail Personnel
✨Showcase Your Leadership Skills
As a flagship manager, you'll be leading a large team. Be prepared to discuss your leadership style and provide examples of how you've motivated and developed teams in the past. Highlight any specific achievements that demonstrate your ability to drive performance.
✨Understand Customer Experience
This role places a strong emphasis on customer service. Research the company's approach to customer experience and be ready to share your thoughts on how you can enhance it further. Discuss any previous experiences where you successfully improved customer satisfaction.
✨Familiarise Yourself with Sales Data
The job requires using sales data to inform decisions. Brush up on your analytical skills and be ready to discuss how you've used data to influence store layout or product range in your previous roles. Prepare to give specific examples of data-driven decisions you've made.
✨Prepare for Cross-Functional Collaboration
You'll be working closely with various teams, including buying and merchandising. Think about your experiences collaborating with different departments and be ready to discuss how you manage multiple priorities while ensuring alignment across teams.
