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- Tasks: Support our IT team by maintaining systems and responding to support calls.
- Company: Join the Education for Industry Group, a supportive and growth-focused organisation.
- Benefits: Enjoy funded qualifications, flexible leave, and a monthly wellbeing allowance.
- Why this job: Be part of a collaborative culture that values your growth and wellbeing.
- Qualifications: Experience in network/server support and strong communication skills required.
- Other info: Apply by 16 September 2025 for a chance to join our dynamic team.
The predicted salary is between 26550 - 29500 £ per year.
Closing Date: 16/09/2025
Systems Support Technician
Education for Industry Group (EFI)
Permanent
Full-Time
Electra House – London, Moorgate EC2M 6SE
About the role
We have an exciting opportunity for a Systems Support Technician to join our IT Team. The Systems Support Technician will be responsible for maintaining the effective operation of the infrastructure and systems and form part of the service desk support function aligning with the support of our organisation\’s staff, students, systems and infrastructure.
The Systems Support Technician will monitor infrastructure support calls, ensuring a prompt and effective response from receipt to closure. A core duty will be to aid the Infrastructure Manager in the identification of service improvements, working proactively to mitigate predictable issues before they arise and to reduce reliance on the service.
As our go-to expert on networks, systems and software, you\’ll build a deep knowledge of our tech estate and work closely with Academy teams to deliver an outstanding first-class support service.
About you
- Experience: You will have proven experience in network/server support, strong customer communication skills, and hands-on expertise with software deployment, security updates, and core networking (DNS, DHCP, WAN/LAN).
- Expertise: Excellent knowledge of Microsoft systems (including Office 365) with a strong understanding of networking fundamentals (IP, subnets, VLANs, DHCP, DNS, routing).
- Skills: You will have strong troubleshooting and problem-solving skills and have an adaptable and confident approach to meet the challenges of a fast-paced environment.
- Passion: You will be a natural collaborator and team player with a proactive and self-motivated mindset.
If you feel your skills and experience would fit well within our team and you meet many, but not all of our listed qualifications for this role, please apply or get in touch with our Recruitment Team to discuss further.
Why The EFI?
We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including:
- Funded professional qualifications, personal growth allowance and annual CPD.
- Generous and flexible leave options, including an around-the-world trip after five years of service.
- Market-leading family-friendly pay, including six months of fully paid maternity, adoption, and shared parental leave.
- Monthly wellbeing allowance and financial loan options to support your financial health.
Salary:
From £26,550 to £29,500 per annum, subject to qualifications and experience
How to apply/Next Steps:
Create an account via our website, click \’Start Application\’ and submit your completed application form. You can find our EFI Application Form here.
Closing Date:
8am on Tuesday, 16 September 2025.
Interviews/Recruitment Day:
w/c 22 September in-person at Electra House, Moorgate, EC2M 6SE
More Information/Contact us:
For more information about the EFI Group, visit our EFI, FRA and LCBT websites and refer to the job description.
Please contact recruitment@efigroup.ac.uk for further information.
The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer.
Thank you for sharing our values and commitment to student safety. #J-18808-Ljbffr
Systems Support Technician employer: Fashion Retail Academy
Contact Detail:
Fashion Retail Academy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft systems and networking fundamentals. This will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your previous experience in network/server support and how you've successfully resolved issues in a fast-paced environment. Use specific examples that highlight your troubleshooting skills and customer communication abilities.
✨Tip Number 3
Showcase your proactive mindset by thinking of potential service improvements or common issues that could arise in the role. Be ready to share your ideas on how you would address these challenges effectively.
✨Tip Number 4
Emphasise your collaborative nature during the interview. Talk about past experiences where you worked closely with teams to deliver outstanding support services, as this aligns well with the team-oriented culture at EFI.
We think you need these skills to ace Systems Support Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Systems Support Technician position. Tailor your application to highlight relevant experience in network/server support and customer communication.
Highlight Relevant Skills: Make sure to emphasise your expertise in Microsoft systems, networking fundamentals, and troubleshooting skills in your CV and cover letter. Use specific examples from your past experiences to demonstrate these skills.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for IT support and your proactive approach to problem-solving. Mention how you can contribute to the team and improve service delivery based on your previous experiences.
Follow Application Instructions: Create an account on the EFI website and ensure you complete the application form as instructed. Double-check all information for accuracy before submitting your application to avoid any delays.
How to prepare for a job interview at Fashion Retail Academy
✨Know Your Tech Inside Out
As a Systems Support Technician, you'll need to demonstrate your expertise in networks, systems, and software. Brush up on your knowledge of Microsoft systems, networking fundamentals, and troubleshooting techniques to impress during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved technical issues. Highlight your strong troubleshooting abilities and how you proactively mitigate potential problems before they escalate.
✨Communicate Clearly and Confidently
Strong customer communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, especially when explaining technical concepts to non-technical staff or students.
✨Demonstrate Team Collaboration
The role requires a natural collaborator. Be ready to share experiences where you've worked effectively within a team, showcasing your proactive and self-motivated mindset that aligns with the company's culture.
