At a Glance
- Tasks: Coordinate day-to-day operations of the Service Desk and support junior team members.
- Company: Join the London College of Beauty Therapy within the Education for Industry Group.
- Benefits: Enjoy a £400 annual personal growth allowance and generous family-friendly pay.
- Other info: Position is part-time at 0.4 FTE, working Saturdays plus one weekday.
- Why this job: This role offers a chance to enhance user experience while driving service improvements.
- Qualifications: Relevant IT qualification or equivalent experience, with Level 2 in English and Mathematics required.
The predicted salary is between 12240 - 12920 £ per year.
Part‑time: 0.4 FTE, 2 days – 14.8 hours per week
Working Pattern: Saturdays plus one additional weekday, to be agreed with the successful candidate.
Permanent Locations: LCBT Academy – 3‑5 Fashion Street, London, E1 6PX and FRA Academy – Electra House, London, Moorgate EC2M 6SE
About the role
We are seeking a proactive and customer‑focused IT Service Desk Coordinator to support the London College of Beauty Therapy. Working closely with the IT Service Desk Manager, you will coordinate the day‑to‑day operation of the Service Desk, support and develop junior team members, and ensure IT support requests are resolved efficiently and effectively. This is an excellent opportunity for an experienced IT professional who enjoys problem‑solving, team coordination, and delivering a first‑class support service. You will work collaboratively across the EFI Group, driving service improvements and enhancing the user experience for staff and students.
About you
- Qualifications: Relevant IT qualification or equivalent professional experience, with Level 2 qualifications (or equivalent) in English and Mathematics. ITIL Foundation, SDI Service Desk Analyst, or a Level 3 technical qualification are desirable.
- Experience: Demonstrable experience in a service desk or IT support role, providing customer‑facing support in person, by telephone, and via email.
- Expertise: Working knowledge of ITIL standards, Windows 10 and 11, Active Directory, Azure administration, and Microsoft technologies including Microsoft 365, SharePoint, and Teams.
- Skills: Strong analytical and troubleshooting skills. Excellent organisational and communication abilities. Capacity to prioritise competing demands and manage multiple tasks. Ability to collaborate effectively with stakeholders and contribute to service improvement initiatives.
- Values: Collaborative team player committed to delivering an excellent user experience.
Benefits
- Funded professional qualifications, including a £400 annual personal growth allowance, LinkedIn Learning access, and annual CPD.
- Generous and flexible leave options, such as birthday and celebration leave.
- Market‑leading family‑friendly pay, including six months of fully paid maternity, adoption, and shared parental leave.
- Monthly wellbeing allowance of £50 and funds for counselling/CBT through the Education Support Employee Assistant Programme.
- Pension contribution of 5% from the employer.
Salary: From £12,240 to £12,920 per annum (0.4 FTE; pro‑rated £30,600 to £32,300 per annum for 1 FTE), subject to qualifications and experience.
How to apply: Click 'Apply for this job' to submit your application.
Closing date: 8 am on Tuesday 30th June 2026.
The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer.
Senior Service Desk Technician. Job in Hackney Education & Training Jobs employer: Fashion Retail Academy
The Education for Industry Group is located in London, offering funded professional qualifications and a monthly wellbeing allowance. The team values collaboration and is committed to delivering an excellent user experience.
