At a Glance
- Tasks: Join our team as a Service Desk Technician, providing top-notch tech support and improving service delivery.
- Company: EFI Group, a leader in innovative education for fashion and beauty industries.
- Benefits: Enjoy funded qualifications, flexible leave, wellbeing allowances, and a supportive work culture.
- Other info: Great career growth opportunities in a collaborative and inclusive environment.
- Why this job: Make a real difference by enhancing digital experiences for students and staff.
- Qualifications: IT qualification and experience in a Service Desk environment required.
The predicted salary is between 25350 - 26650 £ per year.
About EFI Group
EFI Group has a bold mission to transform lives, careers and industries through pioneering, industry-led education in fashion, beauty and apprenticeships. Our vision is to deliver exceptional learning experiences, driven by innovation, inclusion, employability, and excellence.
About the role
We are looking for a proactive and customer-focused Service Desk Technician to join our Service Desk Team at the Education for Industry Group. You will play a key role in ensuring the smooth operation of our service desk, handling support requests directly while setting a strong example for junior team members.
In this role, you will monitor support tickets from receipt through to resolution, ensuring timely and effective responses. You will also work closely with the Service Desk Manager to identify opportunities for service improvement, helping to prevent issues before they arise and reducing reliance on reactive support.
As a technical expert on EFI’s technology estate and software systems, you will develop and maintain detailed knowledge to meet evolving business needs. Collaboration with teams across the organisation will be essential as you support the delivery of a high-quality, reliable service to staff and stakeholders.
About you
- Qualifications: A relevant IT qualification or equivalent professional qualification.
- Experience: Demonstrable experience within an IT Service Desk environment and Service Desk role.
- Expertise: Excellent knowledge of Microsoft systems, including Office 365, technological assets such as A/V equipment, telecoms equipment, computers and network devices and proficiency in both Active Directory and Azure administration, networks and systems.
- Passion: Strong commitment to delivering high-quality technical support, improving service performance, and supporting young people, their education and colleagues by ensuring a smooth, reliable digital experience for all users.
If you feel your skills and experience would fit well within our team and you meet many, but not all of our listed qualifications for this role, please apply or get in touch with our Recruitment Team to discuss further.
Why The EFI?
We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including:
- Funded Professional Qualifications: Support for personal and professional development, including a personal growth allowance of £400 annually, paid for professional qualifications, LinkedIn Learning access and annual CPD.
- Generous and Flexible Leave Options: A range of enhanced leave options, including birthday and celebration leave.
- Market-Leading Family-Friendly Pay: Including six months of fully paid maternity, adoption, and shared parental leave.
- Monthly Wellbeing Allowance: Including a customisable monthly wellbeing allowance of £50, and funded counselling/CBT through Education Support Employee Assistant Programme.
- Pension: We offer a 5% employer pension contribution, supporting you in planning for your future.
Salary
From £25,350 to £26,650 per annum, subject to qualifications and experience.
How to apply / Next Steps
Click 'Apply for this job' to submit your application.
Closing Date
8am on Tuesday, 21 July 2026.
Interviews / Recruitment Day
Week commencing 27 July in-person at FRA Academy: Electra House, Moorgate, EC2M 6SE.
More Information / Contact
For more information about the EFI Group, visit our EFI, FRA, and LCBT websites and refer to the job description. Please contact for further information.
The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer. Thank you for sharing our values and commitment to student safety.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Technician in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Fashion Retail Academy values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Fashion Retail Academy might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Fashion Retail Academy!
✨Direct Apply to Fashion Retail Academy
Let's not forget to apply directly through the Fashion Retail Academy website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Technician in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Fashion Retail Academy.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Fashion Retail Academy. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Fashion Retail Academy
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
