At a Glance
- Tasks: Coordinate IT support, solve problems, and enhance user experience for students and staff.
- Company: Join EFI Group, a leader in innovative education for fashion and beauty.
- Benefits: Enjoy funded qualifications, flexible leave, wellbeing allowance, and a supportive team culture.
- Other info: Great career growth opportunities and a commitment to employee wellbeing.
- Why this job: Make a real impact in a collaborative environment while developing your IT skills.
- Qualifications: Relevant IT qualifications and experience in service desk or IT support roles.
The predicted salary is between 12240 - 12920 £ per year.
Part-Time: 0.4FTE, 2 Days – 14.8 hours per week
Working Pattern: Saturdays plus one additional weekday, to be agreed with the successful candidate.
Permanent
Location: LCBT Academy: 3-5 Fashion Street, London, E1 6PX and FRA Academy: Electra House – London, Moorgate EC2M 6SE
About EFI Group
EFI Group has a bold mission to transform lives, careers and industries through pioneering, industry-led education in fashion, beauty and apprenticeships. Our vision is to deliver exceptional learning experiences, driven by innovation, inclusion, employability, and excellence.
About the role
We are seeking a proactive and customer-focused IT Service Desk Coordinator to join the Education for Industry Group, supporting the London College of Beauty Therapy. Working closely with the IT Service Desk Manager, you will coordinate the day-to-day operation of the Service Desk, support and develop junior team members, and ensure IT support requests are resolved efficiently and effectively. This is an excellent opportunity for an experienced IT professional who enjoys problem-solving, team coordination, and delivering a first-class support service. You will work collaboratively across the EFI Group, helping to drive service improvements and enhance the user experience for staff and students.
About you
- Qualifications: Relevant IT qualification or equivalent professional experience, with Level 2 qualifications (or equivalent) in English and Mathematics. ITIL Foundation, SDI Service Desk Analyst, or a Level 3 technical qualification are desirable.
- Experience: Demonstrable experience in a service desk or IT support role, including customer-facing support delivered in person, by telephone, and via email.
- Expertise: Working knowledge of ITIL standards, Windows 10 and 11, Active Directory, Azure administration, and Microsoft technologies including Microsoft 365, SharePoint, and Teams.
- Skills: Strong analytical, troubleshooting, organisational, and communication skills, with the ability to prioritise competing demands, manage multiple tasks, collaborate effectively with stakeholders, and contribute to service improvement initiatives.
- Values: Collaborative team player committed to delivering an excellent user experience.
If you feel your skills and experience would fit well within our team and you meet many, but not all of our listed qualifications for this role, please apply or get in touch with our Recruitment Team to discuss further.
Why The EFI?
We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including:
- Funded Professional Qualifications: Support for personal and professional development, including a personal growth allowance of £400 annually, paid for professional qualifications, LinkedIn Learning access and annual CPD.
- Generous and Flexible Leave Options: A range of enhanced leave options, including birthday and celebration leave.
- Market-Leading Family-Friendly Pay: Including six months of fully paid maternity, adoption, and shared parental leave.
- Monthly Wellbeing Allowance: Including a customisable monthly wellbeing allowance of £50, and funded counselling/CBT through Education Support Employee Assistant Programme.
- Pension: We offer a 5% employer pension contribution, supporting you in planning for your future.
Salary: From £12,240 to £12,920 per annum 0.4FTE (pro rata £30,600 to £32,300 per annum 1FTE), subject to qualifications and experience.
How to apply/Next Steps:
Click 'Apply for this job' to submit your application.
Closing Date: 8am on Tuesday 11th August 2026.
Interviews/Recruitment Day: Week commencing 17th August, in-person at FRA Academy: Electra House, Moorgate, EC2M 6SE.
More Information/Contact us: For more information about the EFI Group, visit our EFI, FRA, LCBT, EFI Awards, EFI Training websites and refer to the job description. Please contact for further information.
The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer.
Thank you for sharing our values and commitment to student safety.
Senior Service Desk Technician (Saturdays) in London employer: Fashion Retail Academy
The Fashion Retail Academy is an exceptional employer that prioritises the growth and development of its staff, offering a collaborative work culture where innovation and creativity thrive. Located in a vibrant area, employees benefit from a supportive environment that encourages professional advancement and a strong commitment to enhancing the learner experience. With a focus on excellence in service and compliance, this role provides a unique opportunity to make a meaningful impact in the education sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Desk Technician (Saturdays) in London
✨Get Involved in Local IT Meetups
One of the best ways to land a part-time gig in IT consulting is to dive into local tech meetups or industry events. These gatherings are goldmines for networking and can put you in touch with potential employers looking for fresh talent like you!
✨Join Online Communities & Forums
Check out online platforms such as Reddit, Stack Overflow, or even specific Facebook groups focusing on IT consulting. Engaging in discussions there can help you build a reputation and might even lead you to part-time opportunities shared by members.
✨Showcase Your Skills on GitHub or a Personal Blog
Don’t shy away from showcasing your technical skills! Create a GitHub repository or write blog posts about your consulting projects. This not only builds your portfolio but also demonstrates your capability to Fashion Retail Academy when you apply for the Senior Service Desk Technician (Saturdays) role.
✨Apply Through Fashion Retail Academy's Website
Make sure you apply through Fashion Retail Academy's website. Part-time roles can sometimes fly under the radar, so don’t hesitate to follow up with a connection to express your interest. We’re here to help you get your foot in the door!
We think you need these skills to ace Senior Service Desk Technician (Saturdays) in London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it's crucial to highlight your technical skills and tools you're familiar with. Make sure your CV lists relevant programming languages, software tools, and any specific methodologies like Agile or Scrum that you've worked with. This shows you're not just theory, but you can handle the practical side too!
Include Real-World Projects:If you've done any consulting projects—be it through internships, university, or freelance work—include them in your application. Describe the challenges you faced, the solutions you implemented, and the actual impact of your work. This kind of hands-on experience speaks volumes to potential employers like Fashion Retail Academy.
Tailor Your Application for Part-Time:Since this is a part-time role, emphasise your time management skills in your cover letter. Explain how you can balance your studies or other commitments alongside the job. We're looking for someone who can be flexible yet dedicated, so make that clear!
Convey Your Passion for Consultancy:In your application, share why you’re interested in IT consulting specifically. Talk about any relevant experiences that sparked your passion for guiding businesses through tech challenges. Your enthusiasm will stand out and resonate with the values of Fashion Retail Academy, showing that you're a good fit.
How to prepare for a job interview at Fashion Retail Academy
✨Brush Up on Your Tech Stack
For a part-time role in IT consulting, it’s essential to be up to speed with the tools and technologies commonly used in the industry. Make sure you can talk confidently about your experience with systems, programming languages, or software relevant to the projects Fashion Retail Academy is tackling.
✨Demonstrate Your Problem-Solving Skills
Expect to face scenario-based questions that assess your analytical skills. Be ready to tackle case studies or real-world problems that the company has faced, articulating your thought process clearly. We should think of examples that highlight our problem-solving abilities in previous roles or projects.
✨Show Your Flexibility and Adaptability
Part-time positions often require us to juggle multiple tasks and schedules. Be ready to discuss times when you successfully managed conflicting priorities, and how your approach to adaptability can benefit Fashion Retail Academy. Let’s show them we can handle diverse challenges on a flexible basis!
✨Have a Portfolio Ready
While we might not be going for a full-time gig, having a portfolio of our work can give us an edge. Pull together case studies, project summaries, or client feedback that showcase our consulting prowess, and have it ready to share during the interview. Presenting concrete evidence of our capabilities can really set us apart!
