At a Glance
- Tasks: Coordinate IT support and enhance user experience for students and staff.
- Company: Join a dynamic education group focused on innovation and collaboration.
- Benefits: Enjoy funded qualifications, flexible leave, and a monthly wellbeing allowance.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Make a real difference in IT support while developing your skills.
- Qualifications: Relevant IT qualification and experience in service desk roles.
The predicted salary is between 12240 - 12920 £ per year.
Part‑time: 0.4 FTE, 2 days – 14.8 hours per week
Working Pattern: Saturdays plus one additional weekday, to be agreed with the successful candidate.
Permanent
Locations: LCBT Academy – 3‑5 Fashion Street, London, E1 6PX and FRA Academy – Electra House, London, Moorgate EC2M 6SE
About the role
We are seeking a proactive and customer‑focused IT Service Desk Coordinator to support the London College of Beauty Therapy. Working closely with the IT Service Desk Manager, you will coordinate the day‑to‑day operation of the Service Desk, support and develop junior team members, and ensure IT support requests are resolved efficiently and effectively. This is an excellent opportunity for an experienced IT professional who enjoys problem‑solving, team coordination, and delivering a first‑class support service. You will work collaboratively across the EFI Group, driving service improvements and enhancing the user experience for staff and students.
About you
- Qualifications: Relevant IT qualification or equivalent professional experience, with Level 2 qualifications (or equivalent) in English and Mathematics. ITIL Foundation, SDI Service Desk Analyst, or a Level 3 technical qualification are desirable.
- Experience: Demonstrable experience in a service desk or IT support role, providing customer‑facing support in person, by telephone, and via email.
- Expertise: Working knowledge of ITIL standards, Windows 10 and 11, Active Directory, Azure administration, and Microsoft technologies including Microsoft 365, SharePoint, and Teams.
- Skills: Strong analytical and troubleshooting skills. Excellent organisational and communication abilities. Capacity to prioritise competing demands and manage multiple tasks. Ability to collaborate effectively with stakeholders and contribute to service improvement initiatives.
- Values: Collaborative team player committed to delivering an excellent user experience.
Benefits
- Funded professional qualifications, including a £400 annual personal growth allowance, LinkedIn Learning access, and annual CPD.
- Generous and flexible leave options, such as birthday and celebration leave.
- Market‑leading family‑friendly pay, including six months of fully paid maternity, adoption, and shared parental leave.
- Monthly wellbeing allowance of £50 and funds for counselling/CBT through the Education Support Employee Assistant Programme.
- Pension contribution of 5% from the employer.
Salary: From £12,240 to £12,920 per annum (0.4 FTE; pro‑rated £30,600 to £32,300 per annum for 1 FTE), subject to qualifications and experience.
How to apply: Click 'Apply for this job' to submit your application.
Closing date: 8 am on Tuesday 30th June 2026.
The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer.
Senior Service Desk Technician. Job in Hackney Education & Training Jobs in London employer: Fashion Retail Academy
At the Education for Industry Group, we pride ourselves on being an exceptional employer that values professional growth and a supportive work environment. Our part-time Senior Service Desk Technician role offers flexible working patterns, generous leave options, and a commitment to employee wellbeing, including funded professional qualifications and a monthly wellbeing allowance. Join us in Hackney, where you can make a meaningful impact while enjoying a collaborative culture focused on enhancing the user experience for both staff and students.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Desk Technician. Job in Hackney Education & Training Jobs in London
✨Get Involved in Local IT Meetups
One of the best ways to land a part-time gig in IT consulting is to dive into local tech meetups or industry events. These gatherings are goldmines for networking and can put you in touch with potential employers looking for fresh talent like you!
✨Join Online Communities & Forums
Check out online platforms such as Reddit, Stack Overflow, or even specific Facebook groups focusing on IT consulting. Engaging in discussions there can help you build a reputation and might even lead you to part-time opportunities shared by members.
✨Showcase Your Skills on GitHub or a Personal Blog
Don’t shy away from showcasing your technical skills! Create a GitHub repository or write blog posts about your consulting projects. This not only builds your portfolio but also demonstrates your capability to Fashion Retail Academy when you apply for the Senior Service Desk Technician. Job in Hackney Education & Training Jobs role.
✨Apply Through Fashion Retail Academy's Website
Make sure you apply through Fashion Retail Academy's website. Part-time roles can sometimes fly under the radar, so don’t hesitate to follow up with a connection to express your interest. We’re here to help you get your foot in the door!
We think you need these skills to ace Senior Service Desk Technician. Job in Hackney Education & Training Jobs in London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it's crucial to highlight your technical skills and tools you're familiar with. Make sure your CV lists relevant programming languages, software tools, and any specific methodologies like Agile or Scrum that you've worked with. This shows you're not just theory, but you can handle the practical side too!
Include Real-World Projects:If you've done any consulting projects—be it through internships, university, or freelance work—include them in your application. Describe the challenges you faced, the solutions you implemented, and the actual impact of your work. This kind of hands-on experience speaks volumes to potential employers like Fashion Retail Academy.
Tailor Your Application for Part-Time:Since this is a part-time role, emphasise your time management skills in your cover letter. Explain how you can balance your studies or other commitments alongside the job. We're looking for someone who can be flexible yet dedicated, so make that clear!
Convey Your Passion for Consultancy:In your application, share why you’re interested in IT consulting specifically. Talk about any relevant experiences that sparked your passion for guiding businesses through tech challenges. Your enthusiasm will stand out and resonate with the values of Fashion Retail Academy, showing that you're a good fit.
How to prepare for a job interview at Fashion Retail Academy
✨Brush Up on Your Tech Stack
For a part-time role in IT consulting, it’s essential to be up to speed with the tools and technologies commonly used in the industry. Make sure you can talk confidently about your experience with systems, programming languages, or software relevant to the projects Fashion Retail Academy is tackling.
✨Demonstrate Your Problem-Solving Skills
Expect to face scenario-based questions that assess your analytical skills. Be ready to tackle case studies or real-world problems that the company has faced, articulating your thought process clearly. We should think of examples that highlight our problem-solving abilities in previous roles or projects.
✨Show Your Flexibility and Adaptability
Part-time positions often require us to juggle multiple tasks and schedules. Be ready to discuss times when you successfully managed conflicting priorities, and how your approach to adaptability can benefit Fashion Retail Academy. Let’s show them we can handle diverse challenges on a flexible basis!
✨Have a Portfolio Ready
While we might not be going for a full-time gig, having a portfolio of our work can give us an edge. Pull together case studies, project summaries, or client feedback that showcase our consulting prowess, and have it ready to share during the interview. Presenting concrete evidence of our capabilities can really set us apart!
