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- Tasks: Be the friendly face of EFI Group, helping students and visitors with their queries.
- Company: Join a pioneering education group transforming lives in fashion and beauty.
- Benefits: Enjoy flexible leave, professional development support, and a monthly wellbeing allowance.
- Why this job: Make a real difference in a vibrant community while enhancing your customer service skills.
- Qualifications: GCSE English and Maths, plus experience in a customer-focused environment.
- Other info: Great career growth opportunities in a supportive team culture.
The predicted salary is between 26550 - 29500 £ per year.
Location: FRA Academy – Electra House, London, Moorgate EC2M 6SE and LCBT Academy: 3-5 Fashion Street, London, E1 6PX
About EFI Group: EFI Group has a bold mission to transform lives, careers and industries through pioneering, industry-led education in fashion, beauty and apprenticeships. Our vision is to deliver exceptional learning experiences, driven by innovation, inclusion, employability, and excellence.
About the role: The College Receptionist plays a crucial role in ensuring a seamless day-to-day experience at EFI Group for students, staff, and visitors. Acting as the first point of contact, you'll embody the ethos of EFI Group while juggling student queries, managing logistics, and ensuring a smooth visitor flow. With a focus on enhancing student and visitor experiences, you'll provide access to support, facilitate interactions across the building, and help deliver an outstanding environment where our community thrives. This dynamic role requires excellent organisation, attention to detail, administrative proficiency, and a personable approach to create a welcoming, efficient atmosphere. You will be professional, friendly, and adaptable, resonating with the ethos and values of the EFI Group community. You will be a team player with strong decision-making skills, capable of achieving successful outcomes while maintaining a dependable and approachable attitude. Above all, you'll bring positivity, proactivity, and a genuine desire to enhance customer service and support the day-to-day operations of our thriving Group.
About you:
- Qualifications: GCSE English Language and Maths with Grade C/4 or above. First aid certificate (or willingness to train).
- Experience: Experience of working within a school/college or customer-centric environment.
- Skills: Good oral and verbal communication. Well organised and able to prioritise own work to meet deadlines. Good IT and admin skills including Microsoft 365.
If you feel your skills and experience would fit well within our team and you meet many, but not all of our listed qualifications for this role, please apply or get in touch with our Recruitment Team to discuss further.
Why The EFI? We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including:
- Funded Professional Qualifications: Support for personal and professional development, including a personal growth allowance of £400 annually, paid for professional qualifications, LinkedIn Learning access and annual CPD.
- Generous and Flexible Leave Options: A range of enhanced leave options, including birthday and celebration leave.
- Market-Leading Family-Friendly Pay: Including six months of fully paid maternity, adoption, and shared parental leave.
- Monthly Wellbeing Allowance: Including a customisable monthly wellbeing allowance of £50, and funded counselling/CBT through Education Support Employee Assistant Programme.
- Pension: We offer a 5% employer pension contribution, supporting you in planning for your future.
Salary: From £26,550.00 to £29,500.00 per annum, subject to qualifications and experience.
How to apply/Next Steps: Click 'Apply for this job' to submit your application.
Closing Date: 8am on Wednesday 25th March 2026.
Interviews/Recruitment Day: Monday 30th March, in-person at FRA Academy: Electra House, Moorgate, EC2M 6SE or LCBT Academy: 3-5 Fashion Street, London, E1 6PX.
More Information/Contact us: For more information about the EFI Group, visit our EFI, FRA, LCBT websites and refer to the job description. Please contact recruitment@efigroup.ac.uk for further information. The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer. Thank you for sharing our values and commitment to student safety.
College Receptionist employer: Fashion Retail Academy
Contact Detail:
Fashion Retail Academy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land College Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EFI Group. Understand their mission and values so you can show how you resonate with their ethos during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and skills.
✨Tip Number 3
Dress the part! As a College Receptionist, you'll be the first point of contact. Make sure you look professional and approachable. A smart outfit can make a great first impression!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace College Receptionist
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you resonate with our values at EFI Group.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles in customer service or education that align with the College Receptionist position – it’ll show us you’re a great fit!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-organised applications that make it easy for us to see why you’d be perfect for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team at EFI Group.
How to prepare for a job interview at Fashion Retail Academy
✨Know the Company Inside Out
Before your interview, take some time to research EFI Group. Understand their mission, vision, and values. This will not only help you answer questions more effectively but also show your genuine interest in being part of their community.
✨Showcase Your Customer Service Skills
As a College Receptionist, you'll be the first point of contact for students and visitors. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues. Highlight your friendly and approachable nature!
✨Demonstrate Your Organisational Skills
The role requires strong organisational abilities. Be ready to discuss how you prioritise tasks and manage your time effectively. You might even want to bring a few examples of how you've successfully handled multiple responsibilities in a busy environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for professional development, or how they measure success in this role. This shows that you're engaged and thinking about how you can contribute to their goals.