At a Glance
- Tasks: Lead and manage apprenticeship operations, ensuring quality and efficiency in administration.
- Company: Join EFI Group, a leader in transforming lives through innovative education in fashion and beauty.
- Benefits: Enjoy funded professional qualifications, flexible leave options, and a monthly wellbeing allowance.
- Other info: Be part of a collaborative culture that prioritises growth and wellbeing.
- Why this job: Shape the future of apprenticeships while supporting learners and employers in a dynamic environment.
- Qualifications: Experience in HE/FE administration and strong leadership skills are essential.
The predicted salary is between 39150 - 39150 € per year.
Division: Fashion Retail Academy
Hours: Full-Time Working Pattern: Monday to Friday (37 hours)
Contract: Permanent
Location: FRA Academy: Electra House – London, Moorgate EC2M 6SE
About EFI Group
EFI Group has a bold mission to transform lives, careers and industries through pioneering, industry-led education in fashion, beauty and apprenticeships. Our vision is to deliver exceptional learning experiences, driven by innovation, inclusion, employability, and excellence.
About the role
As part of the FRA's commitment to delivering the highest quality learning experience across our Apprenticeship provision, we are seeking an experienced and motivated Apprenticeship Operations Manager to lead and oversee the effective, efficient, and impactful administration of the department. This is a pivotal role responsible for ensuring the smooth running of apprenticeship administrative operations, with a strong focus on quality, consistency, and continuous improvement. You will manage all aspects of apprenticeship-related administration while also coaching, training, and supporting a team of Apprenticeship Coordinators and Administrators. This role offers an exciting opportunity to join the FRA at a key stage of its growth and diversification strategy. The successful candidate will play an important part in shaping and strengthening operational excellence, helping to ensure outstanding outcomes for both learners and employers.
About you
- Qualifications: Relevant professional qualification in education and/or business administration or related subject (or equivalent) and Level 2 qualifications or equivalent in English and Mathematics (GCSE grade C/4 or above).
- Experience: Demonstrable experience working in HE/FE administration within a large, complex organisation, including team management, and effective use of student records systems or similar databases.
- Expertise: Strong knowledge of academic administration processes and policies and of effective customer service principles and best practice in education administration.
- Skills: Excellent communicator with strong organisational, leadership, and relationship management skills, able to manage priorities, lead teams, and maintain strong attention to detail in a fast-paced environment.
- Values: You will be a self-motivated professional who demonstrates a strong commitment to maintaining a positive, collaborative, and student-centred approach, with a clear focus on customer service and supporting learner success.
If you feel your skills and experience would fit well within our team and you meet many, but not all of our listed qualifications for this role, please apply or get in touch with our Recruitment Team to discuss further.
Why The EFI?
We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including:
- Funded Professional Qualifications: Support for personal and professional development, including a personal growth allowance of £400 annually, paid for professional qualifications, LinkedIn Learning access and annual CPD.
- Generous and Flexible Leave Options: A range of enhanced leave options, including birthday and celebration leave.
- Market-Leading Family-Friendly Pay: Including six months of fully paid maternity, adoption, and shared parental leave.
- Monthly Wellbeing Allowance: Including a customisable monthly wellbeing allowance of £50, and funded counselling/CBT through Education Support Employee Assistant Programme.
- Pension: We offer a 5% employer pension contribution, supporting you in planning for your future.
Salary: From £35,550.00 to £42,750.00 per annum, subject to qualifications and experience.
How to apply/Next Steps: Click 'Apply for this job' to submit your application.
Closing Date: 8am on Wednesday, 27 May 2026
Interviews/Recruitment Day: Monday, 8 June 2026 in-person at FRA Academy: Electra House, Moorgate, EC2M 6SE
More Information/Contact us: For more information about the EFI Group, visit our websites and refer to the job description. Please contact for further information.
The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer.
Apprenticeships Operations Manager employer: Fashion Retail Academy
EFI Group is an exceptional employer that prioritises the growth and wellbeing of its team members, offering a supportive and collaborative work culture. Located in the vibrant heart of London, the Fashion Retail Academy provides unique opportunities for professional development, including funded qualifications and generous leave options, making it an ideal place for those looking to make a meaningful impact in education and apprenticeships.
StudySmarter Expert Advice🤫
We think this is how you could land Apprenticeships Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the fashion education sector, attend industry events, and connect with current employees at EFI Group. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Understand what makes EFI Group tick and be ready to discuss how your experience aligns with their mission of transforming lives through education.
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've successfully managed teams or projects in the past. Highlighting your ability to coach and support others will resonate well with the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the EFI family.
We think you need these skills to ace Apprenticeships Operations Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Apprenticeship Operations Manager. We want to see how you can bring your unique skills to our team!
Showcase Your Experience:Don’t hold back on sharing your relevant experience in HE/FE administration and team management. We’re looking for someone who can hit the ground running, so let us know what you've done that makes you a great fit!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Remember to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process.
How to prepare for a job interview at Fashion Retail Academy
✨Know Your Stuff
Make sure you’re well-versed in the specifics of apprenticeship administration and the education sector. Brush up on relevant policies and processes, as well as the latest trends in fashion retail education. This will show your genuine interest and expertise in the field.
✨Showcase Your Leadership Skills
As an Apprenticeship Operations Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and training abilities. Highlight any experiences where you improved team performance or enhanced operational efficiency.
✨Emphasise Customer Service
Since this role is centred around supporting learners and employers, be ready to discuss your approach to customer service. Share specific instances where you’ve gone above and beyond to ensure a positive experience for students or stakeholders.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation’s growth strategy and how the apprenticeship programme fits into that vision. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
