At a Glance
- Tasks: Lead and oversee apprenticeship operations, ensuring quality and efficiency.
- Company: EFI Group, transforming lives through innovative education in fashion and beauty.
- Benefits: Generous leave options, funded qualifications, wellbeing allowance, and competitive salary.
- Other info: Exciting growth opportunities in a collaborative and supportive environment.
- Why this job: Join a dynamic team and make a real impact on learners' success.
- Qualifications: Experience in HE/FE administration and strong leadership skills required.
The predicted salary is between 35550 - 42750 £ per year.
Division: Fashion Retail Academy
Hours: Full-Time
Working Pattern: Monday to Friday (37 hours)
Contract: Permanent
Location: FRA Academy: Electra House – London, Moorgate EC2M 6SE
About EFI Group
EFI Group has a bold mission to transform lives, careers and industries through pioneering, industry-led education in fashion, beauty and apprenticeships. Our vision is to deliver exceptional learning experiences, driven by innovation, inclusion, employability, and excellence.
About the role
As part of the FRA's commitment to delivering the highest quality learning experience across our Apprenticeship provision, we are seeking an experienced and motivated Apprenticeship Operations Manager to lead and oversee the effective, efficient, and impactful administration of the department. This is a pivotal role responsible for ensuring the smooth running of apprenticeship administrative operations, with a strong focus on quality, consistency, and continuous improvement. You will manage all aspects of apprenticeship-related administration while also coaching, training, and supporting a team of Apprenticeship Coordinators and Administrators. This role offers an exciting opportunity to join the FRA at a key stage of its growth and diversification strategy. The successful candidate will play an important part in shaping and strengthening operational excellence, helping to ensure outstanding outcomes for both learners and employers.
About you
- Qualifications: Relevant professional qualification in education and/or business administration or related subject (or equivalent) and Level 2 qualifications or equivalent in English and Mathematics (GCSE grade C/4 or above).
- Experience: Demonstrable experience working in HE/FE administration within a large, complex organisation, including team management, and effective use of student records systems or similar databases.
- Expertise: Strong knowledge of academic administration processes and policies and of effective customer service principles and best practice in education administration.
- Skills: Excellent communicator with strong organisational, leadership, and relationship management skills, able to manage priorities, lead teams, and maintain strong attention to detail in a fast-paced environment.
- Values: You will be a self-motivated professional who demonstrates a strong commitment to maintaining a positive, collaborative, and student-centred approach, with a clear focus on customer service and supporting learner success.
If you feel your skills and experience would fit well within our team and you meet many, but not all of our listed qualifications for this role, please apply or get in touch with our Recruitment Team to discuss further.
Why The EFI?
We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including:
- Funded Professional Qualifications: Support for personal and professional development, including a personal growth allowance of £400 annually, paid for professional qualifications, LinkedIn Learning access and annual CPD.
- Generous and Flexible Leave Options: A range of enhanced leave options, including birthday and celebration leave.
- Market-Leading Family-Friendly Pay: Including six months of fully paid maternity, adoption, and shared parental leave.
- Monthly Wellbeing Allowance: Including a customisable monthly wellbeing allowance of £50, and funded counselling/CBT through Education Support Employee Assistant Programme.
- Pension: We offer a 5% employer pension contribution, supporting you in planning for your future.
To explore the full range of our benefits, please click here.
Salary: From £35,550.00 to £42,750.00 per annum, subject to qualifications and experience.
How to apply/Next Steps:
Click 'Apply for this job' to submit your application.
Closing Date: 8am on Wednesday, 27 May 2026
Interviews/Recruitment Day: Monday, 8 June 2026 in-person at FRA Academy: Electra House, Moorgate, EC2M 6SE
More Information/Contact us:
For more information about the EFI Group, visit our EFI, FRA, EFI Training websites and refer to the job description. Please contact recruitment@efigroup.ac.uk for further information.
The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer. Thank you for sharing our values and commitment to student safety.
Apprenticeships Operations Lead – Growth & Excellence employer: Fashion Retail Academy
EFI Group is an exceptional employer that prioritises the growth and wellbeing of its team members, offering a supportive and collaborative work culture. With generous benefits such as funded professional qualifications, flexible leave options, and a strong commitment to employee development, working at the FRA Academy in London provides a unique opportunity to make a meaningful impact in the education sector while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Apprenticeships Operations Lead – Growth & Excellence
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at EFI Group. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At EFI, they value collaboration and student-centred approaches, so think about how your experiences align with that and be ready to share!
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've led teams or improved processes in previous roles. They’re looking for someone who can drive operational excellence, so let your achievements shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the EFI family. Good luck!
We think you need these skills to ace Apprenticeships Operations Lead – Growth & Excellence
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Apprenticeship Operations Lead. We want to see how you can contribute to our mission and values, so don’t hold back on showcasing your relevant skills!
Showcase Your Experience:When detailing your experience, focus on your previous roles in HE/FE administration and team management. We love seeing examples of how you've improved processes or led teams to success, so share those stories with us!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for strong organisational skills, so show us you can communicate effectively right from the start!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at EFI!
How to prepare for a job interview at Fashion Retail Academy
✨Know Your Stuff
Before the interview, dive deep into EFI Group's mission and values. Understand their commitment to transforming lives through education in fashion and apprenticeships. This knowledge will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your experience in HE/FE administration and team management. Highlight how you've improved processes or supported teams in a fast-paced environment, as this is crucial for the Apprenticeship Operations Lead position.
✨Ask Insightful Questions
Come prepared with questions that reflect your understanding of the role and the organisation. Ask about their strategies for continuous improvement in apprenticeship administration or how they measure success in learner outcomes. This shows your proactive approach and genuine interest.
✨Emphasise Your Values
During the interview, make sure to express your commitment to a positive, collaborative, and student-centred approach. Share how you prioritise customer service and learner success, as these are key values for EFI Group and will resonate well with the interviewers.
