Customer Service Representative
Location: Long Eaton, Nottingham
Salary: Up to £29,000 per annum
Contract: 6-month fixed-term contract
Hours: 37.5 hours per week, 5 days over 7
Start: ASAP
We are recruiting for an experienced Customer Service Representative to join an established luxury retail and e-commerce business in Long Eaton, Nottingham, on a 6-month fixed-term contract.
This is a varied customer service role, with a strong focus on delivering an exceptional customer experience across email, telephone and live chat.
Key Responsibilities
- Respond to customer enquiries via email, phone and live chat, providing accurate and professional support.
- Work with warehouse teams and couriers to resolve delivery issues, including lost or missing parcels.
- Process website orders, fraud checks, returns and refunds.
- Support the online customer journey by ensuring website content, product information and FAQs are accurate.
- Build positive, long-term relationships with customers using relevant customer data.
- Work closely with teams across merchandising, marketing, production and retail.
- Help maintain consistently high standards of customer service.
About You
- Previous experience in a customer service environment.
- Excellent written and verbal communication skills.
- Strong administration, numerical and IT skills.
- Excellent attention to detail and organisational skills.
- A proactive, problem-solving approach and a positive, can-do attitude.
- Experience in e-commerce or luxury retail would be beneficial.
- Experience with Freshdesk and Shopify would be advantageous.
- The flexibility to work as part of a Monday-to-Sunday rota.
Working Hours
- 37.5 hours per week across 5 days, Monday to Sunday. Typical shifts are 8am-4pm, 10am-6pm and 12pm-8pm.
- Weekend working is required on a rota basis. This is currently approximately 1 in 4 weekends when working both Saturday and Sunday, or around 2 in 4 weekends when working one weekend day.
Benefits
- Up to £29,000 salary
- 25 days' holiday plus bank holidays
- Staff uniform allowance of up to £1,000 per season
- Up to 50% staff discount on selected products
- Statutory workplace pension
- ASAP start
Reference: CLB - CSR
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Customer Service Representative in Long Eaton employer: FASHION PERSONNEL
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