At a Glance
- Tasks: Deliver exceptional customer service via phone, email, and WhatsApp for a luxury womenswear brand.
- Company: Contemporary womenswear brand known for its refined designs and creative storytelling.
- Benefits: Competitive salary, pension scheme, sample sales, and clothing discounts.
- Other info: Office-based in Central London with opportunities for immersive training and professional growth.
- Why this job: Join a fast-paced environment and build meaningful connections in the luxury fashion industry.
- Qualifications: Fashion graduate or customer service experience in premium fashion, excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are hiring an Ecommerce Customer Care Specialist for a contemporary womenswear brand renowned for its refined silhouettes, intricate embroidery, elevated print direction and modern feminine aesthetic. Rooted in craftsmanship, creativity and storytelling, the brand has evolved beyond traditional fashion into a multidimensional creative space where luxury ready‑to‑wear collections intersect with cultural initiatives, immersive experiences and artistic collaborations.
Acting as the first point of contact for customers, you will play a central role in delivering an elevated luxury customer experience across every interaction. Combining warmth, professionalism and exceptional communication skills, you will manage enquiries with care, efficiency and attention to detail while building lasting relationships that embody the values and identity of the brand.
Recognised internationally for its thoughtful design approach and distinctive creative vision, the brand continues to expand its presence across the global luxury and premium fashion market, creating collections that balance wearability, craftsmanship, creativity and contemporary elegance. This position is ideally suited to someone with excellent verbal and written communication skills, a genuine passion for contemporary fashion, luxury customer experience and relationship management. You will enjoy building meaningful connections, delivering a high standard of service and working within a fast‑paced, collaborative environment where ongoing training, development and opportunities for growth are encouraged.
What You'll Be Doing…
- Serve as the primary contact for customers via phone, email and WhatsApp, providing seamless and personalised service.
- Handle enquiries including product information, order status, shipping, returns, exchanges and complaints with professionalism.
- Learn product knowledge from the design team and demonstrate passion for the brand's collections, history and values.
- Practice active listening to understand customer needs.
- Work with the senior team to resolve complex or sensitive customer issues with empathy and discretion.
- Process orders, returns and customer enquiries efficiently.
- Track and follow up on customer feedback to help identify improvements.
- Liaise with DHL to ensure smooth order dispatch and delivery.
- Assist with sample logistics for PR, styling and photoshoots.
- Support with ad‑hoc tasks in Sales.
Brand Representation
- Embody the brand's tone of voice – respectful and warm in every interaction.
- Maintain absolute discretion and confidentiality regarding customer information.
- Uphold the highest standards of service at every customer touchpoint.
Operational
- Learn our systems (Shopify, CRM apps) to accurately process orders and manage customer interactions.
- Collaborate with internal teams across Logistics, E‑commerce and Finance.
Essential Skills
- Fashion industry graduate or an individual with customer‑service experience in premium or luxury fashion, retail or hospitality.
- Excellent written and verbal communication skills with a clear, articulate phone manner.
- Proactive, problem‑solving mindset.
- Proficiency in Microsoft Office and willingness to learn Shopify and Gorgias.
- Happy to be office‑based in Central London to allow for immersive brand training and professional development opportunities.
Compensation & Benefits
- Salary in line with experience.
- Pension scheme.
- Sample sales and clothing discounts.
Additional Requirements
- Full permanent UK working rights.
- Currently living and working within a commutable distance of Central London.
Ecommerce Customer Care Specialist employer: Fashion Heaven Inc. (Stockholm)
Join a contemporary womenswear brand that not only values craftsmanship and creativity but also fosters a collaborative and supportive work environment in the heart of Central London. As an Ecommerce Customer Care Specialist, you will benefit from ongoing training and development opportunities while delivering exceptional service that reflects the brand's luxury ethos. With competitive compensation, a pension scheme, and exclusive discounts, this role offers a meaningful career path for those passionate about fashion and customer experience.
Contact Details:
Fashion Heaven Inc. (Stockholm) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Customer Care Specialist
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Fashion Heaven Inc. (Stockholm) are looking for when hiring for a Ecommerce Customer Care Specialist.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Fashion Heaven Inc. (Stockholm) for the Ecommerce Customer Care Specialist, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Fashion Heaven Inc. (Stockholm) as a Ecommerce Customer Care Specialist, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Fashion Heaven Inc. (Stockholm)’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Customer Care Specialist.
We think you need these skills to ace Ecommerce Customer Care Specialist
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Fashion Heaven Inc. (Stockholm), make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Fashion Heaven Inc. (Stockholm)'s goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Fashion Heaven Inc. (Stockholm). Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Fashion Heaven Inc. (Stockholm)
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Fashion Heaven Inc. (Stockholm) uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Fashion Heaven Inc. (Stockholm). Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
