At a Glance
- Tasks: Deliver exceptional customer service via phone, email, and WhatsApp for a luxury womenswear brand.
- Company: Contemporary womenswear brand known for its refined designs and creative storytelling.
- Benefits: Competitive salary, pension scheme, sample sales, and clothing discounts.
- Other info: Office-based in Central London with ongoing training and development opportunities.
- Why this job: Join a fast-paced environment and develop your skills in luxury customer service.
- Qualifications: Fashion graduate or customer service experience in premium fashion required.
The predicted salary is between 30000 - 40000 € per year.
We are hiring a Customer Care Specialist for a contemporary womenswear brand renowned for its refined silhouettes, intricate embroidery, elevated print direction and modern feminine aesthetic. Rooted in craftsmanship, creativity and storytelling, the brand has evolved beyond traditional fashion into a multidimensional creative space where luxury ready-to-wear collections intersect with cultural initiatives, immersive experiences and artistic collaborations.
Acting as the first point of contact for customers, you will play a central role in delivering an elevated luxury customer experience across every interaction. Combining warmth, professionalism and exceptional communication skills, you will manage enquiries with care, efficiency and attention to detail while building lasting relationships that embody the values and identity of the brand.
This position is ideal if you are open to an initial 6-month contract with the potential to develop into a permanent opportunity. It is suited to an individual with a genuine passion for contemporary fashion, luxury customer service and relationship management, who thrives in a fast‑paced, collaborative environment where ongoing training and development will be provided.
What You'll Be Doing...
- Serve as the primary contact for customers via phone, email, and WhatsApp, providing seamless and personalised service.
- Handle enquiries including product information, order status, shipping, returns, exchanges, and complaints with professionalism.
- Learn product knowledge from the design team and demonstrate passion for the brand’s collections, history, and values.
- Practice active listening to understand customer needs.
- Work with the senior team to resolve complex or sensitive customer issues with empathy and discretion.
- Process orders, returns, and customer enquiries efficiently.
- Track and follow up on customer feedback to help identify improvements.
- Liaise with DHL to ensure smooth order dispatch and delivery.
- Assist with sample logistics for PR, styling, and photoshoots.
- Support with ad‑hoc tasks in Sales.
Brand Representation
- Embody the brand’s tone of voice — respectful and warm in every interaction.
- Maintain absolute discretion and confidentiality regarding customer information.
- Uphold the highest standards of service at every customer touchpoint.
- Learn our systems (Shopify, CRM apps) to accurately process orders and manage customer interactions.
- Collaborate with internal teams across Logistics, E-commerce, and Finance.
Essential Skills
- Fashion industry graduate or an individual with customer service experience in premium or luxury fashion, retail or hospitality.
- Excellent written and verbal communication skills with a clear, articulate phone manner.
- Proactive, problem‑solving mindset.
- Proficiency in Microsoft Office and willingness to learn Shopify and Gorgias.
- Happy to be office‑based in Central London to allow for immersive brand training and professional development opportunities.
Compensation & Benefits
- Salary in line with experience.
- Pension scheme.
- Sample sales and clothing discounts.
Additional Requirements
- Full permanent UK working rights.
- Currently living and working within a commutable distance of Central London.
Customer Care Advisor employer: Fashion Heaven Inc. (Stockholm)
Join a contemporary womenswear brand that not only values craftsmanship and creativity but also fosters a vibrant work culture in the heart of Central London. As a Customer Care Advisor, you will benefit from ongoing training and development opportunities, competitive salary, and exclusive discounts, all while being part of a team that prioritises exceptional customer service and relationship building. This role offers a unique chance to immerse yourself in the luxury fashion industry, contributing to a brand that is recognised for its innovative approach and commitment to excellence.
Contact Detail:
Fashion Heaven Inc. (Stockholm) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with their collections, values, and unique selling points. This will not only help you in interviews but also show your genuine passion for the brand.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being warm and professional is key. Try role-playing with a friend or family member to nail down your phone and email etiquette.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team and ready to dive into the luxury fashion world.
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Show Your Passion for Fashion:When writing your application, let your love for contemporary fashion shine through! Share any relevant experiences or insights that connect you to the brand's aesthetic and values. We want to see that you genuinely care about what we do.
Be Personable and Professional:Remember, you're applying for a role where customer interaction is key. Use a warm and respectful tone in your writing, just like you would when speaking to a customer. This will help us see how you embody our brand's voice right from the start!
Highlight Your Communication Skills:Since you'll be handling enquiries via various channels, make sure to showcase your excellent written communication skills. Keep your application clear and articulate, demonstrating that you can convey information effectively and with a touch of elegance.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to engage with our brand directly!
How to prepare for a job interview at Fashion Heaven Inc. (Stockholm)
✨Know the Brand Inside Out
Before your interview, dive deep into the brand's history, values, and collections. Familiarise yourself with their unique aesthetic and recent collaborations. This knowledge will not only impress the interviewers but also help you connect your passion for contemporary fashion with the brand's identity.
✨Showcase Your Communication Skills
As a Customer Care Advisor, exceptional communication is key. Practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios with a friend to demonstrate your ability to handle enquiries with warmth and professionalism during the interview.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your proactive mindset and ability to think on your feet. This will show that you're ready to tackle complex situations with empathy and discretion, which is crucial for this role.
✨Emphasise Team Collaboration
This position requires working closely with various internal teams. Be ready to discuss your experience in collaborative environments and how you’ve contributed to team success. Show that you’re not just a lone wolf but someone who thrives in a fast-paced, team-oriented setting.
