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- Tasks: Join us as a Senior Customer Service Advisor, handling B2B and B2C inquiries.
- Company: We're a well-established accessories supplier thriving in wholesale and eCommerce.
- Benefits: Enjoy weekly pay, paid holidays, and a chance to join a pension scheme.
- Why this job: This is a great opportunity to build relationships and gain valuable experience in customer service.
- Qualifications: Prior customer service experience and strong Excel skills are a must.
- Other info: This temporary role is filling fast, so apply ASAP!
The predicted salary is between 30000 - 42000 £ per year.
A new opportunity has arisen for a senior customer service advisor to join this accessories supplier on a temporary basis. The company is well-established in its field and sells products via both wholesale and eCommerce channels.You will be responsible for both B2B and B2C customer service, processing wholesale orders, building and maintaining relationships with wholesale customers and processing and dispatching eCommerce orders.The successful candidate will have prior customer service experience, strong administration skills and proficiency on Excel.As a temp, you will receive a competitive salary rate that is paid on a weekly basis as well as paid holiday and the opportunity to join a pension scheme.As this role is temporary, it is likely to be filled ASAP, so apply today to avoid missing out! …
Senior Customer Service Advisor employer: Fashion and Retail Personnel
Contact Detail:
Fashion and Retail Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Advisor
✨Tip Number 1
Make sure to highlight your previous customer service experience during the interview. Be ready to share specific examples of how you've successfully handled B2B and B2C interactions, as this will demonstrate your capability for the role.
✨Tip Number 2
Familiarize yourself with the company's products and services before the interview. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the company and its offerings.
✨Tip Number 3
Brush up on your Excel skills, especially if you have experience with order processing and data management. Being able to demonstrate your proficiency in Excel can set you apart from other candidates.
✨Tip Number 4
Since this is a temporary position, express your flexibility and willingness to adapt to the company's needs. Highlighting your ability to quickly learn and integrate into a new team can make a strong impression.
We think you need these skills to ace Senior Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your prior customer service experience. Emphasize any relevant skills, especially in administration and Excel, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully built relationships with customers in previous roles, both B2B and B2C.
Highlight Relevant Skills: In your application, clearly outline your strong administration skills and proficiency in Excel. Provide examples of how you have used these skills in past positions to improve efficiency or customer satisfaction.
Submit Promptly: Since the position is temporary and likely to be filled ASAP, make sure to submit your application as soon as possible. Double-check all documents for accuracy before hitting send.
How to prepare for a job interview at Fashion and Retail Personnel
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles in detail. Highlight specific examples where you successfully resolved issues or improved customer satisfaction, especially in B2B and B2C contexts.
✨Demonstrate Your Excel Proficiency
Since strong administration skills and proficiency in Excel are crucial for this role, be ready to talk about your experience with Excel. Mention any specific functions or tools you are familiar with that can help streamline processes.
✨Emphasize Relationship Building Skills
The role involves building and maintaining relationships with wholesale customers. Prepare to share examples of how you've successfully built rapport with clients in the past and how you handle ongoing customer relationships.
✨Express Enthusiasm for the Temporary Role
Since this is a temporary position, convey your enthusiasm for the opportunity and your flexibility. Discuss why you're interested in a temporary role and how you can make an immediate impact during your time there.
