Medical receptionist in Bradford

Do you want to make a difference? Our friendly and supportive teaching and training practice is looking for an enthusiastic and caring receptionist to join our team.

List Size: 8800

CQC rated: GOOD

Part of five lane ends PCN

NHS pensions scheme

Main duties of the job:

• You will be part of a dynamic and forward-thinking team providing support in a very busy medical centre, providing support to patients and clinicians, and always demonstrating a professional disposition.
• Document management - ensuring that all incoming and outgoing documents are processed and scanned or forwarded accurately and in a timely manner.
• Receiving calls and assisting with direct face-to-face patient enquiries whilst always maintaining a professional and courteous approach.
• To ensure reception and administration duties and responsibilities within the Practice are carried out accurately and in a timely fashion, adhering to the policies and protocols.
• You will be required to undergo a thorough DBS check.
• To work flexibly to meet the business needs.
• The practice team will be responsible for your training and support.

About us:

• Opening and closing of building.
• Provide front of house service to patients using SystmOne to book appointments.
• The opening and distribution of internal and external post, requests for prescriptions; dealing with queries.
• Contacting patients to arrange appointments.
• To record administration events within patient records.
• Handling specimens and ensuring the appropriate forms have been completed accurately.
• To deal with telephone calls to facilitate timely and appropriate communications with others and taking messages accurately and within a timely manner.
• Document management - scanning and forwarding clinical letters.
• Processing medication requests.
• To arrange ambulances and patient transport as required.
• Other duties as required.

Job responsibilities:

• The opening and distribution of internal and external post, requests for prescriptions; dealing with queries.
• Contacting patients to arrange appointments.
• To record administration events within patient records.
• Handling specimens and ensuring the appropriate forms have been completed accurately.
• To deal with telephone calls to facilitate timely and appropriate communications with others and taking messages accurately and within a timely manner.
• Document management - scanning and forwarding clinical letters.
• Processing medication requests.
• To arrange ambulances and patient transport as required.
• Other duties as required.

Safeguarding:

The post holder will demonstrate a good understanding of safeguarding and will strictly adhere to Practice safeguarding policies and procedures.

Confidentiality:

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

To promote and maintain their own and others health, safety and security as defined in the Practice Health & Safety Policy.

Equality and Diversity:

Supporting the equality and diversity, and rights of patients, carers, and colleagues.

Personal/Professional Development:

To participate in any training programme implemented by the Practice, as part of this employment. This will include annual mandatory training and may occasionally involve attending for training off-site.

Communication:

The post-holder should recognise the importance of effective communication within a team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise people's needs for alternative methods of communication and respond accordingly and within practice policy and procedure.

Person Specification:

Experience:

• Experience of working within a team.
• Working in a busy and changing environment.
• Experience of working in primary care.

Qualifications:

• GCSE grade A to C in English and Maths.
• Qualified to NVQ level 3.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.