At a Glance
- Tasks: Lead daily IT operations, troubleshoot issues, and ensure system performance.
- Company: Join Farrow & Ball, a luxury British lifestyle brand with a rich heritage.
- Benefits: Enjoy 25 days of annual leave, competitive salary, and career growth opportunities.
- Other info: Collaborate with global teams and drive continuous improvement in IT services.
- Why this job: Be the backbone of IT support in a creative and innovative environment.
- Qualifications: Strong IT infrastructure knowledge and excellent communication skills required.
The predicted salary is between 40000 - 50000 € per year.
We have an exciting opportunity for an experienced individual to join our IT team in Wimborne, as an IT Operations Support Lead. We are offering this position on a full time, permanent basis – working 5 days a week at our head office in Wimborne.
The IT Operations Support Lead is responsible for overseeing the daily operation, stability, and performance of Farrow & Ball’s local IT infrastructure and services. This role supports, maintains, and optimises the local IT infrastructure and end‑user environment and serves as the technical backbone for onsite operations—ensuring systems are reliable, secure, and performing at their best, and working closely with the central group IT teams.
Key Responsibilities
- Operational Support
- Oversee local day‑to‑day IT operations, ensuring high availability and performance of all IT services.
- Troubleshoot hardware, software, and network issues to restore services quickly.
- Provide business continuity by ensuring that showroom technologies are maintained to a defined and robust standard to allow them to trade with customers effectively.
- Ensure operational tasks (patching, backups, system checks) are completed on schedule.
- Maintain system documentation, runbooks, asset inventories, and operational procedures.
- Incident & Problem Management
- Lead the resolution of high priority incidents, acting as the escalation point for the local team.
- Perform root cause analysis and drive permanent fixes for recurring issues.
- Review and approve changes ensuring minimal business disruption.
- Collaboration & Stakeholder Engagement
- Work closely with central IT teams including Infrastructure, Service Desk, and Cybersecurity.
- Support local business teams during technical projects, deployments, and changes.
- Communicate clearly with users at all levels and provide training where appropriate.
- Drive collaboration across IT teams and act as the central point for operational communication.
- Service Delivery & Continuous Improvement
- Ensure SLAs and KPIs are met, monitored, and regularly reported.
- Identify opportunities to improve system reliability, efficiency, and automation.
- Introduce best practices, promote standardisation, and champion process improvement initiatives.
- Collaborate with vendors to ensure successful delivery of support and maintenance services.
- Security & Compliance
- Work with the security team to enforce policies, maintain compliance, and respond to security incidents.
- Ensure systems are patched, monitored, and maintained to security standards.
- Project Involvement
- Work closely with the wider Digital team to deliver IT projects and upgrades.
- Provide operational readiness assessments and sign‑off for new services.
- Ensure seamless transition of new or updated systems into BAU support.
Key Attributes
- Technical Skills
- Strong understanding of core IT infrastructure (servers, networks, cloud platforms, AD, M365, etc.).
- Experience with monitoring tools, automation, and ITSM platforms (e.g. ServiceNow).
- Good grasp of cyber security principles and operational best practices.
- Familiarity with virtualization, backup technologies, and patch management.
- Hands‑on experience dealing with a range of hardware from laptops/printers/IOS devices.
- Leadership & Behavioural Skills
- Excellent communication, customer service, and problem‑solving skills.
- Comfortable working in a matrix organisation.
- Ability to remain calm and effective under pressure.
What you can expect from us: 25 days’ annual leave (increasing with length of service) plus...
IT Operations Support Lead in Wimborne Minster employer: Farrow & Ball
Farrow & Ball is an exceptional employer, offering a dynamic work environment in the picturesque setting of Wimborne, Dorset. With a commitment to employee growth and development, we provide comprehensive training opportunities and a supportive culture that values collaboration and innovation. Our generous benefits package, including 25 days of annual leave and a focus on work-life balance, makes us an attractive choice for those seeking a meaningful career in IT operations within a prestigious luxury brand.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Support Lead in Wimborne Minster
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT operations. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Show off your skills! Create a portfolio or a personal website showcasing your projects, achievements, and any relevant certifications. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Farrow & Ball.
We think you need these skills to ace IT Operations Support Lead in Wimborne Minster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Operations Support Lead role. Highlight your experience with IT infrastructure, troubleshooting, and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role at Farrow & Ball and how your background makes you a perfect fit. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled IT issues in the past. We’re looking for someone who can lead incident resolution and improve processes, so share those success stories with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Farrow & Ball
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of core IT infrastructure, including servers, networks, and cloud platforms. Familiarity with tools like ServiceNow and understanding cyber security principles will give you a solid edge during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully troubleshot hardware or software issues. Highlight your ability to remain calm under pressure and how you’ve led teams through high-priority incidents.
✨Communicate Clearly
Since this role involves collaboration with various teams, practice articulating your thoughts clearly. Be ready to explain technical concepts in simple terms, as you'll need to communicate effectively with users at all levels.
✨Demonstrate Continuous Improvement Mindset
Think about ways you've identified opportunities for system reliability and efficiency in your past roles. Be prepared to share how you’ve introduced best practices or championed process improvements, as this aligns perfectly with what they’re looking for.
