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- Tasks: Assist customers, maintain showroom standards, and drive sales in a vibrant environment.
- Company: Join Farrow & Ball, a luxury British brand known for its exquisite paint and wallpaper.
- Benefits: Enjoy flexible hours, generous discounts, and a supportive work culture with various perks.
- Why this job: Unleash your creativity while working with a passionate team in a globally recognised brand.
- Qualifications: Strong communication skills and a knack for customer service; sales experience is a plus.
- Other info: Part-time role (22.5 hours/week) on a 6-month fixed-term contract.
Farrow and Ball – Showroom Assistant, Guildford FTC 6 months (22.5 hours per week)
We are currently looking for an enthusiastic individual to join our Showroom team in Guildford as a Showroom Assistant. We are offering this position on a part-time basis – 22.5 hours per week, this role is currently being offer on a fixed term contract for a period of 6 months intially.
Farrow & Ball are a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients.
The unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out. Established in Dorset in 1946, we have grown over the last 75 years and now proudly have 60 showrooms worldwide with a global network of stockists.
The key to our success is the people behind the paint: from the team handcrafting each tin to showroom staff to support functions, our shared passion ensures customers have a positive, engaging experience at every stage of their journey with us.
As a Showroom Assistant, you will be responsible for providing the highest level of customer service whilst driving sales and helping the team meet and exceed targets. This is a fantastic opportunity for you to release your creative potential and grow our global luxury paint and wallpaper brand.
What We Expect From You As a Showroom Assistant.
Key Responsibilities:
- Maintaining the Farrow & Ball image to the highest standards and ensuring the showroom, stockroom and all displays are neat and tidy at all times.
- Initiate inspiring customer interaction by building and maintaining meaningful relationships to recognise customer requirements.
- Ensuring that Farrow and Ball Customers are always extended the highest levels of customer service, serving Customer in a courteous and professional manner, handling customer complaints efficiently and providing accurate advice on colour and suitability.
- Assisting with stock management ensuring deliveries are put away timely and ensuring the shop floor is replenished at all times.
- Processing cash and credit transactions accurately, dealing with customer refunds
- Assist or carry out other duties during periods of high workload, sickness, holidays and emergencies.
Key Attributes:
- Exceptional communication skills.
- Proven sales and customer satisfaction record.
- Be able to work in a high paced environment.
- Ability to multitask.
- Be IT literate.
- Having technical knowledge of paint and wallpaper are desirable.
This role will require regular lifting and manual handling of Farrow & Ball products and additional training will be offered where needed.
What You Can Expect From Us
- 24 days’ annual leave pro rata (increasing with length of service) plus bank holidays
- Annual salary reviews, based on individual performance
- Enhanced Maternity and Paternity pay
- Generous staff discount on F&B products
- Access to Perkbox, our retail discounts platform
- Employee Assistance Programme with 24/7 support
- Health Cash Plan
- Company Sick Pay
- Group Pension Scheme, matched by F&B
- Life Assurance
- Refer a Friend scheme
- Cycle to Work scheme
- Season Ticket Loans for travel
At Farrow & Ball we are committed to encouraging equality, diversity and inclusion among our people, with an aim to be truly representative of all sections of society and our customers. Applicants will be considered for employment based only on skills/experience and never based off of race, age, disability, religion, sexual orientation, gender identity or family status, including pregnancy. #J-18808-Ljbffr
Showroom Assistant employer: Farrow & Ball
Contact Detail:
Farrow & Ball Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Assistant
✨Tip Number 1
Familiarise yourself with Farrow & Ball's product range and brand ethos. Understanding their unique selling points, such as the craftsmanship behind their paints and wallpapers, will help you engage customers more effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. Since the role requires exceptional communication and the ability to handle complaints, being prepared for various customer interactions will boost your confidence during the interview.
✨Tip Number 3
Show your enthusiasm for the role by visiting the showroom before your interview. Take note of how the space is organised and the displays set up, as this will give you insights into maintaining the showroom's high standards and allow you to discuss your observations during the interview.
✨Tip Number 4
Network with current or former employees of Farrow & Ball if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and demonstrate your genuine interest in becoming part of the team.
We think you need these skills to ace Showroom Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and attributes required for the Showroom Assistant position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and sales. Use bullet points to make it easy to read, and include specific examples of how you've excelled in similar roles.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the Farrow & Ball brand and the role. Mention any specific knowledge you have about their products and how you can contribute to maintaining their high standards of customer service.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Farrow & Ball
✨Know the Brand
Familiarise yourself with Farrow & Ball's history, values, and product range. Understanding their luxury positioning and unique selling points will help you convey your enthusiasm and fit for the brand during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Highlight situations where you resolved complaints or went above and beyond to meet customer needs, as this role heavily focuses on customer interaction.
✨Demonstrate Your Sales Acumen
Be ready to discuss your previous sales experiences and how you contributed to meeting targets. Share specific metrics or achievements that showcase your ability to drive sales and engage customers effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the showroom's operations, team dynamics, or future goals. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.