Showroom Assistant

We’re currently looking for an enthusiastic individual to join our showroom team in Battersea as a Showroom Assistant. This position is offered on a full-time basis.

Here at Farrow & Ball, we’ve been proudly handcrafting paint and wallpaper in Dorset since 1946. Using only the finest ingredients and traditional methods, we’ve developed a reputation for unrivalled colour with an extraordinary response to light. We’ve pioneered industry-leading finishes and formulas, created hundreds of unique wallpapers and set the standard for posh paint.

The key to our success is the people behind the paint: from the artisans and technical experts creating our paint and paper to the showroom staff sharing them with customers, and everyone in between. We believe in the positive power of colour and light. The power to change the way we live and the way we feel.

As a Showroom Assistant, you’ll be the face of Farrow & Ball to many of our customers. You’ll also become an expert in our paint and wallpaper, act as a trusted source of advice and inspiration, and be responsible for providing the very best customer service, while driving sales and contributing to collective targets. If you have a passion for people and an interest in interior design, we’d love to hear from you as your first step towards a colourful career at Farrow & Ball.

What we expect from you as a Showroom Assistant:

• Maintaining the Farrow & Ball image to the highest standards and ensuring the showroom, stockroom and all displays are neat and tidy at all times.
• Initiate inspiring customer interaction by building and maintaining meaningful relationships to recognise customer requirements.
• Ensuring that Farrow and Ball customers are always extended the highest levels of customer service, serving customers in a courteous and professional manner, handling customer complaints efficiently and providing accurate advice on colour and suitability.
• Assisting with stock management ensuring deliveries are put away timely and ensuring the shop floor is replenished at all times.
• Processing cash and credit transactions accurately, dealing with customer refunds.
• Assist or carry out other duties during periods of high workload, sickness, holidays and emergencies.

Key Attributes:

• Exceptional communication skills.
• Proven sales and customer satisfaction record.
• Be able to work in a high paced environment.
• Ability to multitask.
• Be IT literate.
• Having technical knowledge of paint and wallpaper is desirable.

This role will require regular lifting and manual handling of Farrow & Ball products and additional training will be offered where needed.

What You Can Expect From Us:

• 25 days annual leave (increasing with length of service) plus bank holidays
• Annual salary reviews, based on individual performance
• Enhanced Maternity and Paternity pay
• Generous staff discount on F&B products
• Access to our retail discounts platform
• Employee Assistance Programme with 24/7 support
• Health Cash Plan
• Company Sick Pay
• Group Pension Scheme, matched by F&B
• Life Assurance
• Refer a Friend scheme
• Cycle to Work scheme
• Season Ticket Loans for travel

At Farrow & Ball, diversity, equity and inclusion (DE&I) is an integral part of who we are and how we do business. We believe diversity is the key to creativity. We’re committed to creating an environment where differences are valued, people are treated fairly and everyone is free to truly be themselves. We welcome applications from everyone who wants to work with us, and particularly encourage people from diverse backgrounds to get in touch. We’re more than happy to offer reasonable adjustments or additional support during your application process, so simply let us know how we can help.