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- Tasks: Provide top-notch customer service and assist in driving sales in our stylish showroom.
- Company: Join the luxury British brand, Farrow & Ball, known for its exquisite paint and wallpaper.
- Benefits: Enjoy 25 days annual leave, generous discounts, and a supportive work environment.
- Other info: Be part of a diverse team that values creativity and personal growth.
- Why this job: Unleash your creativity while helping customers transform their spaces with beautiful products.
- Qualifications: Strong communication skills and a passion for customer satisfaction are essential.
Base pay range
Farrow and Ball – Showroom Assistant, Glasgow (15 hours per week)
We are currently looking for an enthusiastic individual to join our Showroom team in Glasgow as a Showroom Assistant. This position is part-time, 15 hours per week, with some weekends and evenings required.
Farrow & Ball are a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients.
The unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out. Established in Dorset in 1946, we have grown over the last 75 years and now proudly have 60 showrooms worldwide with a global network of stockists.
The key to our success is the people behind the paint: from the team handcrafting each tin to showroom staff to support functions, our shared passion ensures customers have a positive, engaging experience at every stage of their journey with us.
As a Showroom Assistant, you will be responsible for providing the highest level of customer service whilst driving sales and helping the team meet and exceed targets. This is a fantastic opportunity for you to release your creative potential and grow our global luxury paint and wallpaper brand.
What We Expect From You As a Showroom Assistant
- Maintaining the Farrow & Ball image to the highest standards and ensuring the showroom, stockroom and all displays are neat and tidy at all times.
- Initiate inspiring customer interaction by building and maintaining meaningful relationships to recognise customer requirements.
- Ensuring that Farrow and Ball Customers are always extended the highest levels of customer service, serving customers in a courteous and professional manner, handling customer complaints efficiently and providing accurate advice on colour and suitability.
- Assisting with stock management ensuring deliveries are put away timely and ensuring the shop floor is replenished at all times.
- Processing cash and credit transactions accurately, dealing with customer refunds.
- Assist or carry out other duties during periods of high workload, sickness, holidays and emergencies.
Key Attributes
- Exceptional communication skills.
- Proven sales and customer satisfaction record.
- Be able to work in a high paced environment.
- Ability to multitask.
- Be IT literate.
- Having technical knowledge of paint and wallpaper are desirable.
This role will require regular lifting and manual handling of Farrow & Ball products and additional training will be offered where needed.
What You Can Expect From Us
- 25 days’ annual leave pro rata (increasing with length of service) plus bank holidays
- Annual salary reviews, based on individual performance
- Enhanced Maternity and Paternity pay
- Generous staff discount on F&B products
- Access to our retail discounts platform
- Employee Assistance Programme with 24/7 support
- Health Cash Plan
- Company Sick Pay
- Group Pension Scheme, matched by F&B
- Life Assurance
- Refer a Friend scheme
- Cycle to Work scheme
- Season Ticket Loans for travel
At Farrow & Ball, diversity, equity and inclusion (DE&I) is an integral part of who we are and how we do business. We believe diversity is the key to creativity. We’re committed to creating an environment where differences are valued, people are treated fairly and everyone is free to truly be themselves.
We welcome applications from everyone who wants to work with us, and particularly encourage people from diverse backgrounds to get in touch. We’re more than happy to offer reasonable adjustments or additional support during your application process, so simply let us know how we can help.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Design, Art/Creative, and Information Technology
Industries
- Consumer Services
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Showroom Assistant employer: Farrow & Ball
Contact Detail:
Farrow & Ball Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Assistant
✨Tip Number 1
Get to know the Farrow & Ball brand inside out! Familiarise yourself with their products, history, and values. This will not only help you stand out in interviews but also show your genuine interest in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios, especially complaints. Being able to demonstrate your ability to provide exceptional service will definitely impress during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the company culture and what it’s really like to work at Farrow & Ball, which can be super helpful for your application.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Farrow & Ball family!
We think you need these skills to ace Showroom Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When you're writing your application, let your passion for customer service and the Farrow & Ball brand shine through. We want to see that you're genuinely excited about the role and ready to engage with our customers.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in sales and customer service. We love seeing how your skills align with what we do, so don’t be shy about showcasing your achievements!
Be Professional Yet Personal: While we appreciate a professional tone, don’t forget to inject a bit of your personality into your application. We’re looking for someone who can connect with our customers, so show us who you are!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Farrow & Ball
✨Know Your Stuff
Familiarise yourself with Farrow & Ball's products, especially their paint and wallpaper. Understand the unique qualities that set them apart from competitors. This knowledge will help you answer questions confidently and show your genuine interest in the brand.
✨Show Off Your People Skills
As a Showroom Assistant, exceptional communication is key. Prepare examples of how you've successfully interacted with customers in the past. Think about times when you’ve gone above and beyond to ensure customer satisfaction—these stories will resonate well during the interview.
✨Dress to Impress
Since Farrow & Ball is a luxury brand, make sure your attire reflects that. Opt for smart-casual clothing that aligns with the brand’s aesthetic. This not only shows respect for the company but also gives a glimpse of how you would represent them in the showroom.
✨Prepare for Practical Scenarios
Expect situational questions that assess your ability to handle customer complaints or manage stock effectively. Think through potential scenarios you might face as a Showroom Assistant and how you would tackle them. This preparation will demonstrate your problem-solving skills and readiness for the role.