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- Tasks: Advise customers on colour schemes and enhance their spaces with our luxury products.
- Company: Join Farrow & Ball, a renowned British lifestyle brand with a rich heritage.
- Benefits: Enjoy 25 days annual leave, flexible working hours, and a supportive team environment.
- Other info: Opportunity for personal growth and to work in a dynamic, customer-focused role.
- Why this job: Be part of a creative team transforming homes and making a real impact.
- Qualifications: Strong sales skills, creativity, and a passion for colour and design.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for a creative individual to join our Colour Consultancy team in Notting Hill as a Colour Consultant. We are offering this position on a full time permanent basis, working remotely.
Farrow & Ball is a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients. The unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out. Established in Dorset in 1946, we have grown over the last 80 years and now proudly have 60 showrooms worldwide with a global network of stockists. The key to our success is the people behind the paint: from the team handcrafting each tin to showroom staff to support functions, our shared passion ensures customers have a positive, engaging experience at every stage of their journey with us.
Key Responsibilities
- Proactively sell the colour consultancy service and F&B.
- Manage the end to end customer journey ensuring appropriate pre and post visit follow up, facilitation of post consultancy orders, early resolution of queries or questions.
- Visit customer’s home (business, commercial space etc.) to advise and devise appropriate colour schemes (paint & paper) for the customer’s requirements.
- Use excellent communication & organisational skills to lead a seamless experience for the customer whilst also presenting yourself in a professional manner.
- Produce detailed specification to include chosen colours, wallpaper, quantity, finishes, and third party/licenced products.
- Showcase a proactive approach to KPI Target achievements on a monthly basis.
- Identify sales opportunities post consultancy as well as purchase triggers e.g. colour card, sample pots, utilising targeted reporting to drive sales conversion.
- Undertake regular visits to Showrooms to ensure the Colour Consultancy service is promoted, and to keep up to date with new products, training and company campaigns and initiatives.
- Offer Virtual Colour Consultancy service where appropriate & geographical needs cannot be met ensuring the same high standards and behaviours are applied.
- Engage with customers over an online portal to deliver a virtual ‘in-home’ décor service as required by the client.
- Lead a seamless experience for the customer via the online channel, presenting yourself as you would for an in-home consultation.
Key Attributes
- Strong sales acumen – able to close, cross and up sell, maximising all sales opportunities presented and identify growth opportunities.
- Ability to match and articulate appropriate colour schemes to brief, properties and/or look.
- Understanding of colour psychology and translate these to F&B colour schemes.
- IT proficient – Microsoft Office (Excel essential), iPad, CRM, sales systems, internal F&B systems, and proficient in Outlook Diary Management.
- Authenticity – able to communicate visions and plans in a way that is appropriate to the individual customer’s experience and requirements, whilst actively listening and asking insightful questions.
- Influence – able to provide options and schemes to encourage the full F&B product range throughout the home and on all substrates.
- Empathy – able to understand customer’s needs and ensure advice and options are to the customer’s taste and sensibilities, which ensures schemes are engaging and inspirational.
- Self-starter – high levels of drive and motivation with the ability to work independently.
- Communicative – able to confidently present to customers individually and during events.
- Planning & prioritisation skills – highly organised and able to manage workload effectively, whilst meeting deadlines.
- High levels of flexibility to ensure the needs of the customer are met.
Desirable Other Requirements
- Flexibility to travel across a wide geographical area.
- Flexible to work daytimes, weekends, and evenings.
- Full & clean driving licence with own car.
What you can expect from us
- 25 days’ annual leave (increasing with length of service).
Color Consultant in London employer: Farrow & Ball
Contact Detail:
Farrow & Ball Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Color Consultant in London
✨Tip Number 1
Get to know the company inside out! Research Farrow & Ball's products, values, and recent projects. This way, when you chat with them, you can show off your passion for their brand and how you can contribute to their success.
✨Tip Number 2
Practice your pitch! Think about how you would present yourself as a Colour Consultant. Highlight your sales skills and ability to connect with customers. A confident delivery can make all the difference in landing that job!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. Plus, it shows you're genuinely interested in the role and the company culture.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Farrow & Ball. Good luck!
We think you need these skills to ace Color Consultant in London
Some tips for your application 🫡
Show Your Creative Side: As a Colour Consultant, creativity is key! Make sure your application reflects your unique style and approach to colour. Share examples of how you've transformed spaces or helped clients choose the perfect palette.
Tailor Your Application: Don’t just send a generic CV and cover letter. Tailor your application to highlight your sales acumen and understanding of colour psychology. We want to see how you can match our brand's ethos and values!
Be Professional Yet Approachable: In your written application, strike a balance between professionalism and approachability. Remember, as a Colour Consultant, you'll be engaging with customers directly, so let your personality shine through while maintaining a polished tone.
Apply Through Our Website: We encourage you to apply through our website for a seamless experience. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Farrow & Ball
✨Know Your Colours
Brush up on your colour theory and psychology before the interview. Understand how different colours can affect mood and perception, and be ready to discuss how you would apply this knowledge in real-life scenarios with customers.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully closed sales or upsold products in the past. Think about specific situations where you identified customer needs and tailored your approach to meet those needs, as this will demonstrate your strong sales acumen.
✨Practice Your Communication
Since you'll be engaging with customers both in-person and virtually, practice articulating your ideas clearly and confidently. Consider doing mock interviews with friends or family to refine your presentation skills and ensure you come across as professional and approachable.
✨Be Organised and Proactive
Demonstrate your planning and prioritisation skills by discussing how you manage your workload and follow up with clients. Bring examples of how you've effectively handled multiple tasks or projects at once, showing that you're a self-starter who can work independently.