Head of Digital Delivery

We are currently looking for an experienced individual to join our Senior Leadership team in Wimborne as a Head of Digital Delivery. We are offering this position on a permanent, full-time basis. This opportunity is offered on a hybrid working basis between home and our Head office in Wimborne (minimum 2 days per week); some international travel may also be required.

Farrow & Ball are a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients. The unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out. Established in Dorset in 1946, we have grown over the last 75 years and now proudly have 60 showrooms worldwide with a global network of stockists. The key to our success is the people behind the paint: from the team handcrafting each tin to showroom staff to support functions, our shared passion ensures customers have a positive, engaging experience at every stage of their journey with us.

As a member of the Farrow & Ball Senior Leadership Team, the Head of Digital Delivery will collaborate closely with Hempel’s Digital Leadership Team to define and execute the global IT vision and strategy for Systems and Reporting. This role will drive IT development, ensure system integrity, deliver exceptional service, and support the company’s growth and profitability goals, all while championing the Farrow & Ball brand globally.

What we expect from you as a Head of Digital Delivery:

• Collaborating and leading within both the F&B direct teams and wider Hempel teams to ensure the benefits of Group scale, efficiencies, processes, systems and relationships are optimised whilst ensuring solutions are fit F&B business needs.
• Align vision and set strategy for IT in F&B, trading in over 50 countries; Shape, drive and execute effective long-term IT business strategies and short/medium-term tactics that are regularly reviewed to focus on delivering robust systems in a cost effective manner while giving a competitive advantage and managing risk.
• Lead the Digital Team in setting and implementing the Digital strategy that helps F&B achieve its Values and five year business plan.
• Ensure core system security, stability, efficiency and scalability to meet the ongoing demands of the business.
• Proactively propose, define and manage plans to update and upgrade software across the estate where required to ensure reliability, supportability and a cost-effective solution for the business.
• Responsible for the overall planning, direction and control of Digital.
• Identifying, reporting on and delivering Digital business opportunities in core markets.
• Maintain and leverage existing system capability and develop bespoke systems where appropriate.
• Overall accountability for supplier management.
• Matrix management of F&B Digital Operations team for delivery of service standards and projects.
• Ensure compliance with relevant legislation and regulations.
• Overall responsibility for budget preparation and control across Digital department.
• Responsible for negotiation with suppliers for best value and commercial advantage including contract negotiations, annual capex spend and opex management etc.
• To measure through KPI’s, service levels to internal and external customers, while maximising process improvement and cost control but ultimately to deliver best in class service, irrespective of the location or geography.
• To lead, develop and motivate the Digital team.
• To engage with stakeholders and complete business analysis to identify required changes to support and lead key projects within the Digital function and as part of the wider business.

Key Attributes:

• An experienced leader, with a proven background within a similar position.
• Degree or similar within IT/ Digital Delivery.
• Highly capable of senior stakeholder management, with excellent communication skills both written and verbal.
• Previous budgetary experience - Must have had full responsibility of large IT/ digital budgets in previous positions.
• Experience of retail IT systems and ERP.
• A hands on, practical mindset.
• A commercial mindset - used to running multiple digital systems and projects simultaneously.
• Able to operate within a matrixed system.

What You Can Expect From Us:

• 25 days’ annual leave (increasing with length of service) plus bank holidays.
• Annual salary reviews, based on individual performance.
• Enhanced Maternity and Paternity pay.
• Generous staff discount on F&B products.
• Access to our retail discounts platform.
• Employee Assistance Programme with 24/7 support.
• Health Cash Plan.
• Company Sick Pay.
• Group Pension Scheme, matched by F&B.
• Life Assurance.
• Refer a Friend scheme.
• Cycle to Work scheme.
• Season Ticket Loans for travel.