At a Glance
- Tasks: Handle customer complaints and provide expert product advice in a supportive team.
- Company: Join Farrow & Ball, a luxury British brand known for its exquisite paint and wallpaper.
- Benefits: Enjoy flexible working options, 25 days annual leave, and staff discounts.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
- Why this job: Be part of a passionate team that values creativity and customer satisfaction.
- Qualifications: Fluency in French or German and experience in complaint management are essential.
The predicted salary is between 30000 - 42000 € per year.
Join to apply for the Customer Service Specialist role at Farrow & Ball
Farrow and Ball – Customer Relations Executive, Wimborne, 37.5 hrs
We are currently looking for an empathetic and conscientious individual, with complaint handling experience, to join our Customer Service team in Wimborne as a Customer Relations Executive fluent in either French or German. We are offering this position on a full-time basis, working Monday-Friday, 37.5 hours per week, with shifts between 8.30am - 6pm. There is flexibility for fully remote, hybrid or fully office based working with this role.
Farrow & Ball is a luxury British lifestyle brand that creates richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients.
The unique Farrow & Ball look transforms homes inside and out. Established in Dorset in 1946, we have grown over 75 years and now have 60 showrooms worldwide and a global network of stockists.
The key to our success is our passionate craftsmen, showroom teams, and support functions who ensure that our customers have a positive, engaging experience at every stage of their journey with us.
Role Overview
As a Customer Relations Executive, you will handle product and service-related complaints across the UK & EU. Working within a small team, you will manage your own caseload and be responsible for customer escalations across all channels. Fluency in either French or German is required.
Key Responsibilities
- Full ownership of complaints, including logging, investigating, and resolving issues across UK & EU
- Manage your caseload to ensure SLA adherence, prioritizing as needed
- Provide technical and complex advice on product usage as a product expert
- Maintain relationships with customers, third parties, and stakeholders
Required Experience and Attributes
- Proven experience in complaint management
- Experience in a customer service office environment (desirable)
- Fluency in French or German
- Excellent communication skills adaptable to various channels
- Ability to build rapport and handle customer needs effectively
- Ability to identify trends and escalate appropriately
- Calm, attentive listening skills to ensure customer satisfaction
What We Offer
- 25 days’ annual leave plus bank holidays, increasing with service
- Performance-based salary reviews
- Enhanced maternity and paternity pay
- Staff discounts, retail benefits, and wellness programs
- Health Cash Plan, Pension, Life Assurance, and other benefits
Our Values
We value diversity, equity, and inclusion, believing that diversity fuels creativity. We encourage applications from all backgrounds and are committed to supporting applicants through reasonable adjustments during the process.
Additional Information
- Seniority level: Associate
- Employment type: Full-time
- Job functions: Customer Service, Administrative, Sales
- Industries: Retail, Interior Design, Paint & Coatings
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#J-18808-LjbffrCustomer Service Specialist in Wimborne Minster employer: Farrow & Ball
Farrow & Ball is an exceptional employer, offering a supportive and flexible work environment in Wimborne, where you can thrive as a Customer Relations Executive. With a commitment to employee growth, competitive benefits including enhanced maternity and paternity pay, and a culture that values diversity and creativity, you will be part of a passionate team dedicated to delivering outstanding customer experiences. Join us to contribute to a luxury brand that transforms homes while enjoying a fulfilling career with ample opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Wimborne Minster
✨Tip Number 1
Familiarise yourself with Farrow & Ball's products and their unique selling points. Understanding the brand's history and values will help you connect with potential customers and demonstrate your passion for the role.
✨Tip Number 2
Brush up on your complaint handling skills by reviewing common customer service scenarios. Being able to articulate how you've successfully resolved issues in the past will show your capability in managing customer relations effectively.
✨Tip Number 3
Practice your language skills if you're fluent in French or German. Being able to communicate confidently in these languages will set you apart from other candidates and is crucial for this role.
✨Tip Number 4
Network with current or former employees of Farrow & Ball on platforms like LinkedIn. Gaining insights into the company culture and expectations can give you an edge during the interview process.
We think you need these skills to ace Customer Service Specialist in Wimborne Minster
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Customer Relations Executive at Farrow & Ball. Highlight your complaint handling experience and how it aligns with their needs.
Tailor Your CV:Customise your CV to reflect relevant experience in customer service and complaint management. Emphasise your fluency in French or German, as this is a key requirement for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your empathy and communication skills. Mention specific examples of how you've successfully resolved customer complaints in the past.
Proofread Your Application:Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your documents are clear and professional.
How to prepare for a job interview at Farrow & Ball
✨Showcase Your Complaint Handling Skills
Since the role requires proven experience in complaint management, prepare specific examples from your past work where you successfully resolved customer issues. Highlight your approach and the positive outcomes.
✨Demonstrate Language Proficiency
Fluency in either French or German is essential for this position. Be ready to demonstrate your language skills during the interview, whether through conversation or by discussing relevant experiences where you used these languages.
✨Emphasise Your Communication Skills
Excellent communication is key in customer service. Practice articulating your thoughts clearly and concisely, and be prepared to discuss how you adapt your communication style to different channels and customer needs.
✨Prepare for Technical Questions
As a product expert, you'll need to provide technical advice on product usage. Familiarise yourself with Farrow & Ball's products and be ready to answer questions about them, showcasing your ability to handle complex queries.
