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- Tasks: Engage with customers via calls, emails, and live chat to provide exceptional service.
- Company: Join Farrow & Ball, a luxury British brand known for its rich paints and handcrafted wallpapers.
- Benefits: Enjoy 25 days annual leave, generous discounts, and a supportive work environment.
- Why this job: Be part of a passionate team that values creativity and customer satisfaction in a dynamic setting.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Hybrid working options available, with occasional office meet-ups.
The predicted salary is between 24000 - 36000 £ per year.
Farrow and Ball – Customer Service Advisor – Wimborne (22.5 hours per week)
Are you passionate about delivering exceptional customer experiences? Farrow & Ball are currently looking for an experienced and dedicated individual to join our Customer Services team in Wimborne as an Advisor. We are offering this position on a part-time basis 22.5 hours per week – Monday to Friday (covering shifts between 8am – 8pm, with occasional Saturdays). This position is also offered on a hybrid working basis with the expectation to connect with colleagues and team two to three times per week in office.
Farrow & Ball are a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients.
The unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out. Established in Dorset in 1946, we have grown over the last 80 years and now proudly have 60 showrooms worldwide with a global network of stockists.
The key to our success is the people behind the paint: from the team handcrafting each tin to showroom staff to support functions, our shared passion ensures customers have a positive, engaging experience at every stage of their journey with us.
As a Customer Service Advisor, no 2 days are the same! Being on the front line you’ll deal with a variety of queries, driving a sale through service ethos from recommending colour schemes and advising on which of our exceptional finishes to use, to being the point of contact when things in the order journey don’t go to plan. If you thrive on providing best in class service, in a fast-paced environment and finding creative solutions to meet customer needs, we invite you to bring your passion and expertise to our Farrow & Ball family.
What we expect from you as a Customer Service Advisor.
Key Responsibilities:
- Build strong relationships with customers across calls, emails and live chat to maximise sales, increase revenue and encourage repeat purchase and drive brand advocacy
- Provide customers with colour and product advice, promoting our colour consultancy service where appropriate
- Deliver a professional sales experience that feels natural, unpressured and conversational to build rapport and make the customer feel like an individual
- Effective handling and timely resolution of delivery queries
- Flag or escape customer feedback to improve customer experience
- General administration
Key Attributes:
- Customer Experience: Previous experience in a customer service dept or a call centre background is essential, highlighting your dedication to delivering exceptional experiences
- Communication: Showcase your exceptional verbal and written communication skills, leaving a lasting impression in every interaction.
- Problem Solving: Exhibit your quick thinking and problem-solving prowess, along with fantastic attention to detail.
- Systems: Displaying proficiency in the Microsoft Office Suite – word, outlook, excel etc. Previous Telephony and multi-channel systems desirable.
- Multi-Tasker: Excel in a dynamic, fast paced setting, skilfully managing priorities and tasks across a multitude of customer facing platforms.
- Personable: Proven experience in a customer service position, with a friendly, articulate and professional attitude and a positive perspective on work
What you can expect from us
- 25 days’ annual leave pro rata (increasing with length of service) plus bank holidays and the opportunity to buy additional days
- Annual salary reviews, based on individual performance
- Enhanced Maternity and Paternity pay
- Generous staff discount on F&B products
- Access to our retail discounts platform
- Employee Assistance Programme with 24/7 support
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Customer Service Advisor employer: Farrow & Ball
Contact Detail:
Farrow & Ball Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Farrow & Ball's product range and brand ethos. Understanding their unique selling points, such as the handcrafted quality and rich pigments, will help you engage customers effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions. This will prepare you for the variety of queries you might face and help you develop a natural, conversational style that builds rapport with customers.
✨Tip Number 3
Brush up on your problem-solving abilities by tackling hypothetical customer service scenarios. Being able to think on your feet and provide creative solutions will set you apart in a fast-paced environment like Farrow & Ball.
✨Tip Number 4
Network with current or former employees of Farrow & Ball if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any previous roles where you provided exceptional customer experiences, as this is crucial for the Customer Service Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to solve problems creatively. Mention specific examples of how you've successfully handled customer queries in the past.
Highlight Key Skills: In your application, clearly outline your communication skills, attention to detail, and proficiency with systems like Microsoft Office. These are key attributes that Farrow & Ball is looking for in a candidate.
Show Enthusiasm for the Brand: Express your enthusiasm for Farrow & Ball and their products in your application. Demonstrating knowledge about their brand and values can set you apart from other candidates.
How to prepare for a job interview at Farrow & Ball
✨Show Your Passion for Customer Service
Farrow & Ball values exceptional customer experiences, so make sure to express your enthusiasm for helping customers. Share specific examples from your past roles where you went above and beyond to assist a customer.
✨Demonstrate Your Problem-Solving Skills
In the interview, be prepared to discuss how you've handled challenging situations in customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your quick thinking and attention to detail.
✨Familiarise Yourself with Their Products
Take some time to learn about Farrow & Ball's paint and wallpaper offerings. Being knowledgeable about their products will not only impress your interviewers but also help you provide informed recommendations during the interview.
✨Practice Effective Communication
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to conduct mock interviews with a friend to refine your verbal and written communication skills.