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- Tasks: Advise customers on colour schemes and enhance their spaces with our luxury products.
- Company: Join Farrow & Ball, a renowned British lifestyle brand with a rich heritage.
- Benefits: Enjoy 25 days annual leave, generous discounts, and a supportive work environment.
- Other info: Flexible working hours and opportunities for personal growth in a dynamic role.
- Why this job: Be part of a creative team transforming homes and making a real impact.
- Qualifications: Strong sales skills and a passion for colour and design are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for a creative individual to join our Colour Consultancy team in Notting Hill as a Colour Consultant. We are offering this position on a full time permanent basis, working remotely. Farrow & Ball is a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients. The unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out.
The key to our success is the people behind the paint: from the team handcrafting each tin to showroom staff to support functions, our shared passion ensures customers have a positive, engaging experience at every stage of their journey with us.
Key Responsibilities
- Proactively sell the colour consultancy service and F&B products.
- Manage the end to end customer journey ensuring appropriate pre and post visit follow up, facilitation of post consultancy orders, early resolution of queries or questions.
- Visit customer’s home (business, commercial space etc.) to advise and devise appropriate colour schemes (paint & paper) for the customer’s requirements.
- Use excellent communication & organisational skills to lead a seamless experience for the customer whilst also presenting yourself in a professional manner.
- Produce detailed specification to include chosen colours, wallpaper, quantity, finishes, and third party/licenced products.
- Showcase a proactive approach to KPI Target achievements on a monthly basis.
- Identify sales opportunities post consultancy as well as purchase triggers e.g. colour card, sample pots, utilising targeted reporting to drive sales conversion.
- Undertake regular visits to Showrooms to ensure the Colour Consultancy service is promoted, and to keep up to date with new products, training and company campaigns.
- Offer Virtual Colour Consultancy service where appropriate & geographical needs cannot be met ensuring the same high standards and behaviours are applied.
- Engage with customers over an online portal to deliver a virtual ‘in-home’ décor service as required by the client.
- Lead a seamless experience for the customer via the online channel, presenting yourself as you would for an in-home consultation.
Key Attributes
- Strong sales acumen – able to close, cross and up sell, maximising all sales opportunities presented and identify growth opportunities.
- Ability to match and articulate appropriate colour schemes to brief, properties and/or look.
- Understanding of colour psychology and translate these to F&B colour schemes.
- IT proficient – Microsoft Office (Excel essential), iPad, CRM, sales systems, internal F&B systems, and proficient in Outlook Diary Management.
- Authenticity – able to communicate visions and plans in a way that is appropriate to the individual customer’s experience and requirements, whilst actively listening and asking insightful questions.
- Influence – able to provide options and schemes to encourage the full F&B product range throughout the home and on all substrates.
- Empathy – able to understand customer’s needs and ensure advice and options are to the customer’s taste and sensibilities, which ensures schemes are engaging and inspirational.
- Self-starter – high levels of drive and motivation with the ability to work independently.
- Communicative – able to confidently present to customers individually and during events.
- Planning & prioritisation skills – highly organised and able to manage workload effectively, whilst meeting deadlines.
- High levels of flexibility to ensure the needs of the customer are met.
Desirable Other Requirements
- Flexibility to travel across a wide geographical area.
- Flexible to work daytimes, weekends, and evenings.
- Full & clean driving licence with own car.
What you can expect from us
- 25 days’ annual leave (increasing with length of service) plus bank holidays.
- Annual salary reviews, based on individual performance.
- Enhanced Maternity and Paternity pay.
- Generous staff discount on F&B products.
- Access to our retail discounts platform.
- Employee Assistance Programme with 24/7 support.
- Health Cash Plan.
- Company Sick Pay.
- Group Pension Scheme, matching.
Color Consultant employer: Farrow & Ball
Contact Detail:
Farrow & Ball Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Color Consultant
✨Tip Number 1
Get to know the company inside out! Research Farrow & Ball's products, values, and recent projects. This way, when you chat with them, you can show off your passion for their brand and how you can contribute to their success.
✨Tip Number 2
Practice your pitch! Think about how you’d present yourself during a consultation. Highlight your sales skills and colour expertise, and be ready to share examples of how you've helped customers in the past.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They might give you insider tips or even refer you directly, which can really boost your chances of landing that Colour Consultant role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Farrow & Ball team!
We think you need these skills to ace Color Consultant
Some tips for your application 🫡
Show Your Creative Side: As a Colour Consultant, creativity is key! Make sure your application reflects your unique style and approach to colour. Share examples of how you've transformed spaces or helped clients find their perfect palette.
Tailor Your Application: Don’t just send a generic CV and cover letter. Tailor your application to highlight your sales acumen and understanding of colour psychology. Show us how your skills align with the role and our brand values.
Be Professional Yet Approachable: In your written application, strike a balance between professionalism and approachability. We want to see your personality shine through while maintaining a polished tone that reflects our luxury brand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Farrow & Ball!
How to prepare for a job interview at Farrow & Ball
✨Know Your Colours
Brush up on your colour theory and psychology before the interview. Understand how different colours can affect mood and perception, and be ready to discuss how you would apply this knowledge in real-life scenarios with customers.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully closed sales or upsold products in the past. Think about specific situations where you identified customer needs and tailored your approach to meet those needs effectively.
✨Practice Your Communication
Since you'll be engaging with customers both in-person and virtually, practice articulating your ideas clearly and confidently. Consider doing mock interviews with friends or family to refine your presentation skills.
✨Be Organised and Proactive
Demonstrate your planning and prioritisation skills by discussing how you manage your workload and follow up with clients. Bring a portfolio of your previous work or colour schemes you've created to show your proactive approach and creativity.