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- Tasks: Assist customers, maintain showroom standards, and drive sales in a vibrant environment.
- Company: Join Farrow & Ball, a luxury British brand known for its exquisite paint and wallpaper.
- Benefits: Enjoy 25 days annual leave, generous discounts, and a supportive work culture.
- Why this job: Unleash your creativity while working with a passionate team in a stylish setting.
- Qualifications: Exceptional communication skills and a knack for customer service are essential.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
The predicted salary is between 12000 - 18000 £ per year.
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This range is provided by Farrow & Ball. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Farrow and Ball – Showroom Assistant, St Albans (22.5 hours per week)
We are currently looking for an enthusiastic individual to join our Showroom team in St Albans as a Showroom Assistant. We are offering this position on a part-time basis – 22.5 hours per week. This role will involve regular weekend working.
Farrow & Ball are a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients.
The unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out. Established in Dorset in 1946, we have grown over the last 75 years and now proudly have 60 showrooms worldwide with a global network of stockists.
The key to our success is the people behind the paint: from the team handcrafting each tin to showroom staff to support functions, our shared passion ensures customers have a positive, engaging experience at every stage of their journey with us.
As a Showroom Assistant, you will be responsible for providing the highest level of customer service whilst driving sales and helping the team meet and exceed targets. This is a fantastic opportunity for you to release your creative potential and grow our global luxury paint and wallpaper brand.
What We Expect From You As a Showroom Assistant.
Key Responsibilities:
- Maintaining the Farrow & Ball image to the highest standards and ensuring the showroom, stockroom and all displays are neat and tidy at all times.
- Initiate inspiring customer interaction by building and maintaining meaningful relationships to recognise customer requirements.
- Ensuring that Farrow and Ball Customers are always extended the highest levels of customer service, serving Customer in a courteous and professional manner, handling customer complaints efficiently and providing accurate advice on colour and suitability.
- Assisting with stock management ensuring deliveries are put away timely and ensuring the shop floor is replenished at all times.
- Processing cash and credit transactions accurately, dealing with customer refunds
- Assist or carry out other duties during periods of high workload, sickness, holidays and emergencies.
Key Attributes:
- Exceptional communication skills.
- Proven sales and customer satisfaction record.
- Be able to work in a high paced environment.
- Ability to multitask.
- Be IT literate.
- Having technical knowledge of paint and wallpaper are desirable.
This role will require regular lifting and manual handling of Farrow & Ball products and additional training will be offered where needed.
What You Can Expect From Us
- 25 days’ annual leave pro rata (increasing with length of service) plus bank holidays
- Annual salary reviews, based on individual performance
- Enhanced Maternity and Paternity pay
- Generous staff discount on F&B products
- Access to our retail discounts platform
- Employee Assistance Programme with 24/7 support
- Health Cash Plan
- Company Sick Pay
- Group Pension Scheme, matched by F&B
- Life Assurance
- Refer a Friend scheme
- Cycle to Work scheme
- Season Ticket Loans for travel
At Farrow & Ball, diversity, equity and inclusion (DE&I) is an integral part of who we are and how we do business. We believe diversity is the key to creativity. So, we’re committed to creating an environment where differences are valued, people are treated fairly and everyone is free to truly be themselves.
We welcome applications from everyone who wants to work with us, and particularly encourage people from diverse backgrounds to get in touch. We’re more than happy to offer reasonable adjustments or additional support during your application process, so simply let us know how we can help.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Part-time
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Job function
Design, Art/Creative, and Information Technology
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Industries
Consumer Services
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Showroom Assistant employer: Farrow & Ball Ltd.
Contact Detail:
Farrow & Ball Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Assistant
✨Tip Number 1
Familiarise yourself with Farrow & Ball's product range and brand ethos. Understanding their unique selling points, such as the craftsmanship behind their paints and wallpapers, will help you engage customers effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. Since the role requires exceptional communication and the ability to handle complaints, being prepared for various customer interactions will give you an edge during the interview process.
✨Tip Number 3
Show your enthusiasm for design and creativity. Bring examples of how you've used colour or design in your own life or previous roles. This will not only showcase your interest but also align with the creative aspect of the Showroom Assistant position.
✨Tip Number 4
Network with current or former employees of Farrow & Ball if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Showroom Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and attributes required for the Showroom Assistant position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and sales. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to meet targets and provide excellent service.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the brand. Mention specific aspects of Farrow & Ball that resonate with you, and explain how your background makes you a great fit for their team.
Showcase Your Communication Skills: Since exceptional communication is a key attribute for this role, ensure your application is well-written and free of errors. Consider including examples of how you've successfully interacted with customers or resolved complaints in previous roles.
How to prepare for a job interview at Farrow & Ball Ltd.
✨Show Your Passion for Design
Farrow & Ball is all about creativity and aesthetics. Make sure to express your enthusiasm for design, colour, and home decor during the interview. Share any personal experiences or projects that showcase your interest in these areas.
✨Demonstrate Exceptional Customer Service Skills
As a Showroom Assistant, providing top-notch customer service is key. Prepare examples of how you've successfully handled customer interactions in the past, especially in challenging situations. This will show your ability to maintain the high standards expected by Farrow & Ball.
✨Know the Product Range
Familiarise yourself with Farrow & Ball's products, including their paints and wallpapers. Understanding the unique qualities and history behind these products will help you engage customers effectively and demonstrate your commitment to the brand.
✨Prepare for Teamwork Scenarios
The role involves working closely with a team, so be ready to discuss your experience in collaborative environments. Think of examples where you've contributed to team success, particularly in fast-paced settings, as this aligns with the job's requirements.