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- Tasks: Engage with customers via calls, emails, and live chat to provide exceptional service.
- Company: Join Farrow & Ball, a luxury British brand known for its rich paints and handcrafted wallpapers.
- Benefits: Enjoy 25 days annual leave, enhanced pay, generous discounts, and a supportive work environment.
- Why this job: Be part of a passionate team transforming homes while developing your customer service skills.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Hybrid working model with occasional office visits; perfect for balancing work and life.
The predicted salary is between 28000 - 42000 £ per year.
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Farrow and Ball – Customer Service Advisor – Wimborne (37.5 hours per week)
Are you passionate about delivering exceptional customer experiences? Farrow & Ball are currently looking for an experienced and dedicated individual to join our Customer Services team in Wimborne as an Advisor. We are offering this position on a full-time basis – Monday to Friday (shifts between 8am – 8pm, with occasional Saturdays). This position is also offered on a hybrid working basis with the expectation to connect with colleagues and team once to twice a month in office.
Farrow & Ball are a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients.
The unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out. Established in Dorset in 1946, we have grown over the last 75 years and now proudly have 60 showrooms worldwide with a global network of stockists.
The key to our success is the people behind the paint: from the team handcrafting each tin to showroom staff to support functions, our shared passion ensures customers have a positive, engaging experience at every stage of their journey with us.
As a Customer Service Advisor, no 2 days are the same! Being on the front line you’ll deal with a variety of queries, driving a sale through service ethos from recommending colour schemes and advising on which of our exceptional finishes to use, to being the point of contact when things in the order journey don’t go to plan. If you thrive on providing best in class service, in a fast-paced environment and finding creative solutions to meet customer needs, we invite you to bring your passion and expertise to our Farrow & Ball family.
What we expect from you as a Customer Service Advisor.
Key Responsibilities:
- Build strong relationships with customers across calls, emails and live chat to maximise sales, increase revenue and encourage repeat purchase and drive brand advocacy
- Provide customers with colour and product advice, promoting our colour consultancy service where appropriate
- Deliver a professional sales experience that feels natural, unpressured and conversational to build rapport and make the customer feel like an individual
- Effective handling and timely resolution of delivery queries
- Flag or escalate customer feedback to improve customer experience
- General administration
Key Attributes:
- Customer Experience: Previous experience in a customer service dept or a call centre background is essential, highlighting your dedication to delivering exceptional experiences
- Communication: Showcase your exceptional verbal and written communication skills, leaving a lasting impression in every interaction.
- Problem Solving: Exhibit your quick thinking and problem-solving prowess, along with fantastic attention to detail.
- Systems: Displaying proficiency in the Microsoft Office Suite – word, outlook, excel etc. Previous Telephony and multi-channel systems desirable.
- Multi-Tasker: Excel in a dynamic, fast paced setting, skilfully managing priorities and tasks across a multitude of customer facing platforms.
- Personable: Proven experience in a customer service position, with a friendly, articulate and professional attitude and a positive perspective on work
What you can expect from us
- 25 days’ annual leave pro rata (increasing with length of service) plus bank holidays and the opportunity to buy additional days
- Annual salary reviews, based on individual performance
- Enhanced Maternity and Paternity pay
- Generous staff discount on F&B products
- Access to our retail discounts platform
- Employee Assistance Programme with 24/7 support
- Health Cash Plan
- Company Sick Pay
- Group Pension Scheme, matched by F&B
- Life Assurance
- Refer a Friend scheme
- Cycle to Work scheme
- Season Ticket Loans for travel
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service, Sales, and Administrative
-
Industries
Retail, Paint, Coating, and Adhesive Manufacturing, and Interior Design
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Customer Service Advisor employer: Farrow & Ball Ltd.
Contact Detail:
Farrow & Ball Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Farrow & Ball's product range and brand ethos. Understanding their unique selling points, such as the craftsmanship behind their paints and wallpapers, will help you engage customers more effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you become more comfortable in handling various customer queries and improve your ability to build rapport, which is crucial for a Customer Service Advisor.
✨Tip Number 3
Research common customer service scenarios and develop creative solutions for them. Being prepared with examples of how you've successfully resolved issues in the past can showcase your problem-solving skills during interviews.
✨Tip Number 4
Network with current or former employees of Farrow & Ball on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Customer Service Advisor role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you've provided exceptional customer experiences, resolved issues, or worked in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how it aligns with Farrow & Ball's values. Mention specific examples of how you've successfully handled customer queries or provided product advice in the past.
Showcase Communication Skills: Since communication is key for this role, ensure your application reflects your verbal and written skills. Use clear, concise language and check for any grammatical errors to leave a positive impression.
Highlight Problem-Solving Abilities: Include examples in your application that demonstrate your problem-solving skills. Describe situations where you had to think quickly to resolve customer issues or improve their experience.
How to prepare for a job interview at Farrow & Ball Ltd.
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to help a customer, as this aligns perfectly with what Farrow & Ball values in their team.
✨Demonstrate Your Communication Skills
Since the role requires excellent verbal and written communication, prepare to showcase these skills during the interview. Practice articulating your thoughts clearly and consider how you can make a lasting impression through your interactions.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle various customer service challenges. Think of specific situations where you successfully resolved issues and be ready to discuss your thought process and the outcomes.
✨Familiarise Yourself with the Brand
Research Farrow & Ball's products and brand ethos before the interview. Understanding their luxury positioning and unique offerings will help you connect better with the interviewers and demonstrate your genuine interest in the company.