Learning and Development Assistant

Reports to: L&D Manager (with dotted line to Head of L&D)

Location: London

Scope: To provide comprehensive, pro‑active administrative and organisational support to the Learning and Development team, assisting them with day‑to‑day tasks relating to our annual Learn.Know.Grow syllabus and the administration of our Learning Management System (both Learn.Know.Grow). In addition, learn to design on‑line learning programmes for our internal population. This role requires a great deal of organisation along with excellent communication skills and the confidence to deal with internal stakeholders and external training providers.

Responsibilities:

• Provide administrative support for learning events, whether in person, virtual or hybrid including making room, equipment and catering bookings.
• Effectively communicate upcoming training events, resources and other L&D opportunities to the firm using our Canva templates and firm branding.
• Work with the L&D Manager to collate feedback on L&D events to help with adjustments or improvements.
• Assist with updates to our internal web pages.
• Respond to general email queries from members of the firm and external trainers.
• Upload L&D invoices to the payments system (Chrome River) for authorisation and payment and process expenses as required.
• Assist with team diary management.
• Take and compile minutes during meetings / update our OneNote records.
• Support the L&D Manager in maintaining the L&D spreadsheets recording L&D events, cost, study support arrangements etc.
• Administer the firm’s LMS, ensuring accurate data entry and content organisation; creation or maintenance of reporting on attendance, engagement and other uses of the platform.
• Develop a User Manual for the firm's LMS containing internal processes to provide a comprehensive understanding of how it is used.
• Assist in the creation and maintenance of training materials, editing and formatting content to ensure consistency and effectiveness.
• Assist with the design and content of our internally delivered online L&D content (we use Articulate 360).
• Other administrative tasks as required during the annual cycle.
• Support the Head of L&D and the wider KL&D team as needed.

Skills and Experience:

• Confident user of IT systems including Microsoft Office.
• Some previous experience of working in an office environment would be desirable but not essential.
• Training will be given on all required IT systems and technology.

Person Specification:

• Interest in Learning and Development in the legal industry.
• Interest in the use of technology for the development of creative content and learning solutions.
• Willing and curious to learn.
• Good communication skills both verbally and in writing and a confident approach.
• Proactive and prepared to use initiative.
• Ability to work well under pressure, remain calm.
• Excellent attention to detail.
• Excellent organisational skills with the ability to multi‑task and prioritise work.
• Team player with an enthusiastic manner.

Education and Qualifications:

• Qualified to A Level standard, Grade B/Level 5 (or equivalent) in English and Mathematics essential.

Special Aspects:

The hours of work for this opportunity are 09:30 am – 5:30 pm but it is essential to be committed, flexible and prepared to work beyond the normal office hours when necessary and in response to client demand.

Equal Opportunity Employer: Farrer & Co is an equal opportunity employer who welcomes applications from candidates from all backgrounds. We look to employ the best candidates regardless of age, gender, race, ethnicity, social or economic background, religion, disability, sexual orientation, national origin, or any other protected characteristic.