Learning and Development Apprentice

Responsibilities:

• Provide administrative support for learning events, whether in person, virtual or hybrid including making room, equipment and catering bookings.
• Effectively communicate upcoming training events, resources and other L&D opportunities to the firm using Canva templates and firm branding.
• Work with the L&D Manager to collate feedback on L&D events to help with adjustments or improvements.
• Assist with updates to our internal web pages.
• Respond to general email queries from members of the firm and external trainers.
• Upload L&D invoices to the payments system (Chrome River) for authorisation and payment and process expenses as required.
• Assist with team diary management.
• Take and compile minutes during meetings/update our OneNote records.
• Support the L&D Manager in maintaining the L&D spreadsheets recording L&D events, cost, study support arrangements etc.
• Administer the firm's LMS, ensuring accurate data entry and content organisation; creation or maintenance of reporting on attendance, engagement and other uses of the platform.
• Develop a User Manual for the firm's LMS containing internal processes to provide a comprehensive understanding of how it is used.
• Assist in the creation and maintenance of training materials, editing and formatting.
• Identify and analyse learning needs to establish team and individual capability and learning gaps, in line with organisational performance outcomes.
• Use sound questioning and active listening skills to understand requirements and establish root causes of learning needs.
• Consult with stakeholders to draw out relevant information and provide feedback to inform learning and training needs requirements.
• Use effective analytical skills to seek out and analyse information; take ownership through to resolution, escalating complex situations as appropriate.
• Design, construct and structure training/learning resources to meet a variety of needs, including digital/online/blended solutions.
• Plan programmes/sessions/modules; select appropriate delivery methods; design engaging and inclusive learning activities.
• Develop materials and resources to support learning.
• Confidently engage all learners in structured learner-centred training, primarily of content-driven resources.
• Plan, organise and prepare for training/learning events in a timely fashion.
• Interact with learners of varying abilities, using a broad range of techniques and carefully planned questioning techniques.
• Facilitate and deliver learning in face-to-face, blended and digital environments as appropriate.
• Monitor a learner’s progress and deliver motivational and developmental feedback.
• Manage participation, attitudes and behaviours to reach learning objectives.
• Use effective coaching skills to enable learners to achieve learning objectives.
• Evaluate the impact of learning solutions and measure development initiatives for effectiveness, business relevance and efficiency.
• Build evaluation mechanisms for learning outcomes using quantitative and qualitative feedback where appropriate.
• Apply techniques to analyse the impact of training from learners’ experience.
• Communicate and influence through a range of media and adapt style to the audience.
• Build trust and sound relationships with customers/learners/colleagues; handle conflict and sensitive situations professionally and confidentially.
• Consistently support colleagues and collaborate within the team and L&D to achieve results; build and maintain relationships with the L&D team, HR and the wider business as required.

Qualifications and Skills:

• GCSE English (grade 5/B) and Maths (grade 5/B) or equivalent.
• A Level or equivalent qualifications; willingness to pursue a Level 3 Learning and Development Apprenticeship Standard.
• Communication skills.
• IT skills.
• Attention to detail.
• Organisation skills.
• Customer care skills.
• Problem solving skills.
• Presentation skills.
• Administrative skills.
• Analytical skills.
• Logical thinking.
• Teamworking.
• Creative thinking.
• Initiative.
• Non-judgemental approach.
• Patience.
• Curiosity.
• Proactivity.
• Ability to multi-task.
• Enthusiasm.