End User Computing (EUC) Analyst

As a progressive technology team, Farrers IT have delivered a number of industry firsts. We lead on cloud based systems and mobility, delivering projects and managing systems which allow our staff to work regardless of their location. Technology is key to our business, so proactive and forward thinking IT staff are essential elements in our success.

Scope

The EUC Analyst will be responsible for delivering a secure, reliable, and high-quality end-user computing environment across the firm. This includes managing desktop technologies, endpoint management platforms, software deployment, collaboration tools, and user device lifecycle management. The role will work closely with the wider IT Department to support the firm’s cloud-first strategy, ensuring our EUC estate is efficient, modern, and aligned with best practice. The EUC Analyst will act as an escalation point for complex desktop issues and play a key role in improving end-user experience.

Responsibilities

• Manage and maintain all aspects of the end-user computing environment including Windows desktops/laptops, mobile devices, and peripheral hardware.
• Administer and optimise Microsoft Intune / Endpoint Manager, ensuring secure and efficient device management, compliance, and software deployment.
• Manage desktop application packaging, testing, rollout, and version control in line with the firm’s change management processes.
• Support the Office 365 suite, including Teams, OneDrive and SharePoint, ensuring applications meet business needs and operate smoothly for end-users.
• Work with the IT Security and Systems teams to ensure endpoint security tooling is effective, maintained, and monitored.
• Lead on Windows OS builds, OS upgrades, autopilot configuration, and general image management using modern cloud-based deployment methods.
• Maintain a high standard of documentation, including system configurations, procedures, troubleshooting guides, and known issues.
• Act as a third-line escalation point for EUC-related incidents, supporting the IT Service Desk.
• Assist with project delivery involving EUC technologies, collaborating with project managers, suppliers, and stakeholders.
• Proactively identify opportunities for improvement, recommending new technologies or enhancements to support user productivity.

Skills and Experience

• Microsoft Intune / Endpoint Manager administration.
• Build deployment using Microsoft Autopilot.
• Advanced knowledge of Windows 11 operating systems.
• Microsoft 365 administration including Teams, OneDrive, SharePoint, Exchange Online.
• Experience in application packaging (SCCM, Intune Win32 apps, Patch My PC or similar).
• Endpoint security management (Defender for Endpoint, AV/EDR tools, BitLocker and WDAC (App Control for Business)).
• PowerShell scripting for automation and administration.
• Mobile Device Management (MDM) for iOS/Android.
• Experience supporting a 600+ user enterprise environment.
• Familiarity with ITIL-aligned processes.
• Experience with identity management technologies such as AAD, Conditional Access, MFA.

Special aspects

Standard working hours are 09.30 to 17.30 Monday to Friday but it is essential that the applicant is committed, flexible and prepared to work beyond the normal working hours when necessary and in response to demand. On-site or remote evening and weekend working should be expected as part of the role to accommodate system maintenance and support where necessary.

Farrer & Co is an equal opportunity employer that welcomes applications from candidates from all backgrounds. We look to employ the best candidates regardless of age, gender, race, ethnicity, social or economic background, religion, disability, sexual orientation, national origin, or any other protected characteristic. We are keen to ensure candidates have the best interview experience possible; if you require any adjustments during the interview or application process please let the recruitment team know.

Comments

Farrer & Co conducts a pre-employment screening which includes a Criminal History Background and Credit Check for successful candidates.