At a Glance
- Tasks: Lead a dynamic team and manage daily operations at our trade counter.
- Company: Join a thriving builders' merchant with a focus on customer service.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Exciting opportunity for those passionate about customer relations and sales.
- Why this job: Make an impact in the engineering supplies sector while developing your leadership skills.
- Qualifications: Experience in trade counter management or related fields is essential.
The predicted salary is between 34200 - 41800 £ per year.
Job Overview
Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.
We are seeking a dynamic and experienced Trade Counter Manager specialising in Engineering to oversee our customer service operations at this retail branch.
The successful person will be responsible for managing daily trade counter activities, leading a team, and ensuring excellent service delivery to clients.
This role offers an exciting opportunity for a professional with strong management skills, technical knowledge in engineering supplies, and exceptional organisational abilities to contribute to the growth and success of our business.
Ideally you will have a proven background in a builders' merchant, electrical/plumbing wholesaler, or B2B trade counter environment.
A Trade Counter/Branch Manager oversees the daily operations, sales, and staff at a commercial & industrial trade counter.
- Core Responsibilities
- Day-to-Day Operations: Manage the smooth running, opening, closing, and physical presentation of the trade counter and showroom.
- Sales & Account Management: Serve trade and retail customers, prepare accurate quotes, negotiate pricing/discounts within authorised levels, and grow key accounts.
- Team Leadership: Supervise, train, and support trade counter sales and warehouse staff, consult with the Business Development Salesperson
- Stock & Inventory Control: Monitor stock levels, handle goods-in/goods-out, coordinate replenishment orders, and manage supplier relationships.
- Customer Relations: Building and maintaining relationships with commercial contractors, trade specialists, and local accounts.
- Financial & KPI Management: Drive sales growth, hit gross margin/profitability targets, and handle billing, pricing, and invoice accuracy.
- Health & Safety: Maintain a clean, organised, and safe counter and storage environment in line with company policies.
- Key Requirements & Qualifications
- Experience: Proven background in a builders' merchant, electrical/plumbing wholesaler, or B2B trade counter environment.
- P&L & Financial Management: Managing budgets, profit margins, sales targets, and operational overheads. xsabvtc
- Commercial Skills: Experience with consultative selling, managing customer quotes, and hitting P&L or margin targets.
Trade Counter/Branch Manager employer: Farr Associates Recruitment
As a leading manufacturing specialist based in Bradford, we pride ourselves on fostering a collaborative and dynamic work environment where every team member plays a vital role in our success. Our commitment to employee growth is evident through ongoing training opportunities and a supportive culture that values quality and professionalism. With competitive salaries and a focus on work-life balance, including early finishes on Fridays, we offer a rewarding career for those looking to make a meaningful impact in logistics and shipping.
Contact Details:
Farr Associates Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Trade Counter/Branch Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Farr Associates Recruitment, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Farr Associates Recruitment!
We think you need these skills to ace Trade Counter/Branch Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Farr Associates Recruitment, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Farr Associates Recruitment and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Farr Associates Recruitment that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Farr Associates Recruitment
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
