Job Overview
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We are seeking a dynamic and experienced Trade Counter Manager specialising in Engineering to oversee our customer service operations at this retail branch. The successful person will be responsible for managing daily trade counter activities, leading a team, and ensuring excellent service delivery to clients. This role offers an exciting opportunity for a professional with strong management skills, technical knowledge in engineering supplies, and exceptional organisational abilities to contribute to the growth and success of our business.
Ideally you will have a proven background in a builders' merchant, electrical/plumbing wholesaler, or B2B trade counter environment.
A Trade Counter/Branch Manager oversees the daily operations, sales, and staff at a commercial & industrial trade counter.
Core Responsibilities
- Day-to-Day Operations: Manage the smooth running, opening, closing, and physical presentation of the trade counter and showroom.
- Sales & Account Management: Serve trade and retail customers, prepare accurate quotes, negotiate pricing/discounts within authorised levels, and grow key accounts.
- Team Leadership: Supervise, train, and support trade counter sales and warehouse staff, consult with the Business Development Salesperson
- Stock & Inventory Control: Monitor stock levels, handle goods-in/goods-out, coordinate replenishment orders, and manage supplier relationships.
- Customer Relations: Building and maintaining relationships with commercial contractors, trade specialists, and local accounts.
- Financial & KPI Management: Drive sales growth, hit gross margin/profitability targets, and handle billing, pricing, and invoice accuracy.
- Health & Safety: Maintain a clean, organised, and safe counter and storage environment in line with company policies.
Key Requirements & Qualifications
- Experience: Proven background in a builders' merchant, electrical/plumbing wholesaler, or B2B trade counter environment.
- P&L & Financial Management: Managing budgets, profit margins, sales targets, and operational overheads. xgikmsk
- Commercial Skills: Experience with consultative selling, managing customer quotes, and hitting P&L or margin targets.
Trade Counter/Branch Manager in Maidstone employer: Farr Associates Recruitment
As a leading manufacturing specialist based in Bradford, we pride ourselves on fostering a collaborative and dynamic work environment where every team member plays a vital role in our success. Our commitment to employee growth is evident through ongoing training opportunities and a supportive culture that values quality and professionalism. With competitive salaries and a focus on work-life balance, including early finishes on Fridays, we offer a rewarding career for those looking to make a meaningful impact in logistics and shipping.
Contact Details:
Farr Associates Recruitment Recruitment Team
