Job Description
Job Overview
We are seeking a dynamic and experienced Trade Counter Manager specialising in Engineering to oversee our customer service operations at this retail branch. The successful person will be responsible for managing daily trade counter activities, leading a team, and ensuring excellent service delivery to clients. This role offers an exciting opportunity for a professional with strong management skills, technical knowledge in engineering supplies, and exceptional organisational abilities to contribute to the growth and success of our business.
Ideally you will have a proven background in a builders' merchant, electrical/plumbing wholesaler, or B2B trade counter environment.
A Trade Counter/Branch Manager oversees the daily operations, sales, and staff at a commercial & industrial trade counter.
Core Responsibilities
- Day-to-Day Operations: Manage the smooth running, opening, closing, and physical presentation of the trade counter and showroom.
- Sales & Account Management: Serve trade and retail customers, prepare accurate quotes, negotiate pricing/discounts within authorised levels, and grow key accounts.
- Team Leadership: Supervise, train, and support trade counter sales and warehouse staff, consult with the Business Development Salesperson
- Stock & Inventory Control: Monitor stock levels, handle goods-in/goods-out, coordinate replenishment orders, and manage supplier relationships.
- Customer Relations: Building and maintaining relationships with commercial contractors, trade specialists, and local accounts.
- Financial & KPI Management: Drive sales growth, hit gross margin/profitability targets, and handle billing, pricing, and invoice accuracy.
- Health & Safety: Maintain a clean, organised, and safe counter and storage environment in line with company policies.
Key Requirements & Qualifications
- Experience: Proven background in a builders' merchant, electrical/plumbing wholesaler, or B2B trade counter environment.
- P&L & Financial Management: Managing budgets, profit margins, sales targets, and operational overheads.
- Commercial Skills: Experience with consultative selling, managing customer quotes, and hitting P&L or margin targets.
- IT Proficiency: Comfortable using ERP/stock systems (such as M3 or Vecta) alongside Microsoft Office.
- Licences: Often requires a full UK driving licence; a forklift truck (FLT) licence is frequently advantageous.
- Reporting: Reporting to Management team with Sales Figures and Branch expenditure weekly and end of month
- Effective Stock Control: maintaining stock levels and negotiating with suppliers
Benefits
Bonus on Profits
Pension
Mobile Phone
Great Working Environment
Use of Company Van
This role is ideal for a proactive individual who thrives in a fast-paced environment, possesses excellent managerial capabilities, and is eager to contribute to a reputable organisation within the engineering sector.
Lisa
FARR Associates
Recruitment Specialist
Trade Counter/Branch Manager in Humber employer: Farr Associates Recruitment Ltd
As an Account Manager at our company, you will thrive in a dynamic hybrid office environment that fosters collaboration and innovation. We prioritise employee growth through continuous training and development opportunities, ensuring you can advance your career while managing meaningful client relationships with top UK retailers. Our supportive work culture values your contributions and promotes a healthy work-life balance, making us an excellent employer for those seeking rewarding and impactful roles.
Contact Details:
Farr Associates Recruitment Ltd Recruitment Team
