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- Tasks: Assist customers with quotes, manage orders, and ensure smooth delivery schedules.
- Company: Join a leading UK supplier of crafted manufactured products.
- Benefits: Enjoy 23 days holiday, competitive salary, and a dynamic work environment.
- Why this job: Be part of a growing team where your contributions truly matter.
- Qualifications: Customer service experience and attention to detail are key; manufacturing background is a plus.
- Other info: Office-based role requiring proficiency in multiple systems and databases.
The predicted salary is between 25000 - 27000 £ per year.
Your new company is one of the leading suppliers in their industry of crafted manufactured products in the UK. The Supply Chain and Customer Service team is undergoing a period of growth and is now looking for a Customer Service Coordinator to enhance their customer journey.
- You will be providing quotations for customers, advising on parts and clarifying stock availability, processing a high volume of sales orders for a key customer base, managing webchat regarding stock and any customer queries, managing delivery schedules and liaising with production for lead-times.
- This is an office-based role, system and database driven, so if you have projects and customer support experience within another industry it would be really relevant as long as you can work with multiple systems and calculate quotations.
- Reviewing stock levels and ensuring accurate customer delivery planning, ensuring that customer orders are up to date, scheduled and maintained onto the SAP database.
To succeed you will need to be customer friendly and have a keen eye for detail. You will be passionate about your role and how it can make a real difference. Experience of working in a busy modern manufacturing office environment would be preferable due to the fast-paced nature of the business but it’s not essential if you have already worked within a busy customer service environment.
Customer Service & Sales Coordinator employer: Farr Associates Recruitment limited
Contact Detail:
Farr Associates Recruitment limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Sales Coordinator
✨Tip Number 1
Familiarise yourself with the specific products and services offered by the company. Understanding their crafted manufactured products will not only help you in conversations but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your SAP skills, as this role involves managing customer orders and stock levels through this system. If you have experience with similar databases, be ready to discuss how those skills can transfer to SAP.
✨Tip Number 3
Prepare to showcase your customer service experience by thinking of specific examples where you've successfully handled customer queries or managed delivery schedules. This will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Customer Service & Sales Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales coordination. Emphasise any roles where you've managed customer queries, processed orders, or worked with databases like SAP.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and detail how your skills align with the job requirements. Mention specific examples of how you've improved customer experiences in previous roles.
Highlight Relevant Skills: Focus on skills that are crucial for this role, such as attention to detail, ability to work with multiple systems, and experience in a fast-paced environment. Use bullet points to make these stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this position.
How to prepare for a job interview at Farr Associates Recruitment limited
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be prepared to discuss specific examples where you successfully resolved customer issues or improved their experience, as this role heavily relies on customer interaction.
✨Familiarise Yourself with SAP
Since the role involves using the SAP database for managing orders and stock levels, it’s beneficial to have a basic understanding of how SAP works. If you have experience with similar systems, be ready to explain how you adapted to new software in the past.
✨Demonstrate Attention to Detail
Given the importance of accuracy in processing sales orders and managing delivery schedules, prepare to discuss how you ensure precision in your work. You might want to share examples of how your attention to detail has positively impacted your previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle high-pressure situations. Think about how you would manage multiple customer queries simultaneously and be ready to articulate your thought process.
