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For Companies At a Glance
- Tasks: Manage customer accounts and provide top-notch service in a finance team.
- Company: Join a leading manufacturer known for its supportive work culture and growth opportunities.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and comprehensive training.
- Why this job: Perfect for those who love building relationships and want a balanced work-life.
- Qualifications: Must have at least 2 years of customer service or sales experience.
- Other info: Initial 12-month contract with potential for permanent position.
The predicted salary is between 27000 - 30000 £ per year.
Hybrid Working
Although the initial role is a FTC for 12 months, the client would look to progress the role into a Permanent offering.
- 12 month Fixed Term Contract
- 36.25 Hours per week
- Monday to Friday 08:30 to 16:45
- Hybrid working – Tuesday & Wednesday office days; Monday, Thursday & Friday work from home
- 1 hour lunch break
- £27,000 - £30,000 per annum
The Role:
Driven by Customer Service, this is a customer account management role based in a finance team. You will be working closely with the Credit Control Team to deliver a high level of service and assist the growth of the business and financial collection.
Managing existing customer accounts with the finance team for this impressive manufacturer, they are looking for someone that has a solid background in inbound or outbound customer service or sales role and can work independently, happy to work from home 3 days a week. This is not a high-pressured role.
The company offers a full training structure to manage and develop their existing customer accounts, offering support and payment assistance if they are struggling financially.
You will need to have at least 2 years of inbound or outbound customer service experience. They are a super company and offer a great salary, additional bonus incentive.
Customer Service Associate/Account Manager employer: Farr Associates Recruitment limited
Contact Detail:
Farr Associates Recruitment limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate/Account Manager
✨Tip Number 1
Familiarise yourself with the company’s values and customer service philosophy. Understanding their approach will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Prepare specific examples from your previous customer service roles that showcase your ability to manage accounts and resolve issues. Highlighting your experience in similar situations can set you apart from other candidates.
✨Tip Number 3
Since this role involves hybrid working, be ready to discuss how you effectively manage your time and productivity while working from home. Employers appreciate candidates who can demonstrate self-discipline and organisation.
✨Tip Number 4
Show enthusiasm for the finance sector and how customer service plays a crucial role in it. Being able to articulate your interest in both customer relations and financial processes can make a strong impression.
We think you need these skills to ace Customer Service Associate/Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles related to account management or finance. Use specific examples that demonstrate your ability to manage customer relationships effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your relevant experience in customer service and how it aligns with the responsibilities of the position. Be sure to convey your understanding of the importance of customer relationships in a finance context.
Highlight Relevant Skills: When filling out your application, emphasise skills such as communication, problem-solving, and the ability to work independently. These are crucial for a Customer Service Associate/Account Manager role, especially in a hybrid working environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this role.
How to prepare for a job interview at Farr Associates Recruitment limited
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Discuss specific examples where you successfully managed customer accounts or resolved issues, as this will demonstrate your capability in a similar environment.
✨Understand the Company and Its Values
Research the company thoroughly before your interview. Understand their mission, values, and the products they offer. This knowledge will help you align your answers with what they are looking for and show that you are genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer service scenarios. Prepare by thinking of past experiences where you dealt with difficult customers or resolved conflicts, and be ready to explain your thought process and actions.
✨Emphasise Your Ability to Work Independently
Since the role involves hybrid working, it's important to convey your ability to work independently. Share examples of how you've successfully managed your time and tasks while working from home, ensuring that you can maintain productivity without direct supervision.
