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For Companies At a Glance
- Tasks: Manage customer orders, process requests, and provide quotations in a dynamic environment.
- Company: Join a respected retail manufacturer known for its niche products and supportive culture.
- Benefits: Enjoy 25 days holiday, free parking, pension, and full product training.
- Why this job: Be part of a fun, energetic team that thrives on collaboration and support.
- Qualifications: Experience in customer service and strong organisational skills are essential.
- Other info: Work in a modern office with a relaxed atmosphere and smart casual dress code.
Customer Service & Sales Administrator
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
£24,500
Brighouse
One of my recognised and highly regarded retail manufacturers based in Brighouse is looking for someone that enjoys customer service, likes a busy role and is great with stock processing and sales order administrative tasks. Their business is quite niche so full training support is given with dealing with their customers needs, product training and sales administration processes and getting used to their systems and customer correspondence processes.
The customer services team for this particular department is full of energy fun and will create a really positive environment for you, yes it can be stressful at times like any role but they pull together as a team and help each other.
As first point of contact for all existing and new customers and you will be the first response for all customers at this site, you will need to enjoy a standalone role, although fully supported there is only yourself that will processing your key account customer orders and be the contact for customer account queries, you will process customer requests, provide quotations, process customer repeat sales orders, check price lists for customers and pricing, organise deliveries, update customers records accurately and generally manage all existing customer queries or request.
Most Important Job factors to consider….
That you remain calm under pressure
Have excellent customer service experience ideally within a retail/manufacturing/engineering/distribution environment
You have administration accuracy
Reactive problem solver
Great organisational skills and initiative
A positive attitude
Monday to Thursdday 08.00 – 16.30
Friday 08.00 – 14.00
25 days holiday plus banks
Christmas closure.
Open plan and modern manufacturing offices, fun hard-working team, relaxed atmosphere, and smart casual.
A competitive salary is offered dependant on experience with a great holiday allowance, full product training, free on-site parking and pension.
I look forward to hearing from you, thank you for taking the time to apply.
Lisa Farr
FARR Associates Recruitment Limited
Customer Service Administrator employer: Farr Associates Recruitment limited
Contact Detail:
Farr Associates Recruitment limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company's products and services. Since this role involves processing customer orders and providing quotations, having a solid understanding of what the company offers will help you communicate effectively with customers and demonstrate your enthusiasm for the position.
✨Tip Number 2
Showcase your customer service skills in your interactions. Whether it's during a phone call or an informal chat, make sure to highlight your ability to remain calm under pressure and your experience in resolving customer queries. This will give you an edge as the first point of contact for customers.
✨Tip Number 3
Emphasise your organisational skills. In a busy role like this, being able to manage multiple tasks efficiently is crucial. Share examples of how you've successfully handled similar responsibilities in the past, which will demonstrate your capability to thrive in a fast-paced environment.
✨Tip Number 4
Network with current employees if possible. Engaging with team members on platforms like LinkedIn can provide you with insights into the company culture and expectations. This knowledge can be invaluable during interviews and will show your genuine interest in becoming part of their team.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, particularly in retail or manufacturing. Emphasise your organisational skills and any experience with sales order processing.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job requirements, especially your ability to remain calm under pressure and your proactive problem-solving approach.
Showcase Soft Skills: Since this role requires excellent customer service and teamwork, include examples of how you've successfully worked in a team environment and handled customer queries effectively in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Farr Associates Recruitment limited
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've handled difficult situations or provided exceptional service, as this role heavily relies on strong customer interaction.
✨Demonstrate Organisational Skills
Since the job involves managing customer orders and queries, be prepared to discuss how you stay organised in a busy environment. You could mention tools or methods you use to keep track of tasks and ensure accuracy in your work.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer issues or challenges. Think of a few scenarios where you successfully resolved a problem and be ready to explain your thought process and the outcome.
✨Emphasise Teamwork and Positivity
The company values a fun and supportive team environment, so express your enthusiasm for working collaboratively. Share experiences where you contributed to a positive team dynamic, especially in high-pressure situations.
