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- Tasks: Support customers with repairs, manage schedules, and ensure quality installations.
- Company: Join Premier Brand, a lively team focused on customer satisfaction and efficient repairs.
- Benefits: Enjoy hybrid work options, a fun team environment, and competitive salary.
- Why this job: Perfect for problem solvers who thrive in fast-paced settings and love helping others.
- Qualifications: One year of experience in administrative support and strong IT skills required.
- Other info: Immediate start available; work Monday to Friday, 08.30-17.00.
The predicted salary is between 19000 - 27000 £ per year.
Customer Repairs Advisor COMPANY: Premier Brand SALARY: £23,890 Immediate Start Available LOCATION: Leeds Gelderd Road Monday to Friday 08.30- 17.00 Hybrid- 2 days home based. A new exciting Customer Repairs Advisor opportunity is now available to a proactive, methodical and enthusiastic person, looking for this a busy and varied customer telephone support role. My client is looking for and someone with excellent administration & customer support and IT skills, a positive personality, someone that can think outside the box & work well under pressure to join this fun and friendly team. This client has a great a fun and lively repairs team that are looking for a candidate to support the full warranty function for the team as well as scheduling planned repairs and works. Due to the nature and demand of this role we do require candidates with at least one years experience working within a busy and demanding administrative support role. The role consists of planning customer repairs and delivery of equipment to site, updating schedule jobs onto portable trackers, raising purchase orders for jobs & works completed, finance administration, ensuring that all equipment is installed to the highest standard and the quality of installation is to the agreed specification. You will be required to liaise regularly with the technicians and to ensure that all repairs are carried out within the correct timescales and are in line with the correct regulatory guidelines, advising customers of any issues or areas for improvement. You will enjoy managing your own timescales, work well under pressure, and have an unwavering attention to detail. Be pro-active, self-motivated and able to problem solve. As first point of contact for all existing customer claims enquiries for contract queries, payment processes, PO numbers it could be anything and everything! This role requires a calm and confident telephone manner, excellent organisation skills, the ability to remain calm under what can be a pressure environment, strong administration skills. If you enjoy problem solving, customer service, administration and working at a fast multi skilled pace then this role is definitely for you!! I look forward to hearing from you, thank you for applying. Lisa FARR Associates Recruitment Specialist
Customer Repairs Advisor employer: Farr Associates Recruitment limited
Contact Detail:
Farr Associates Recruitment limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Repairs Advisor
✨Tip Number 1
Familiarise yourself with the common tools and software used in customer repairs and administration. Being well-versed in these systems will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Practice your telephone communication skills. Since this role requires a calm and confident telephone manner, consider role-playing scenarios with friends or family to enhance your ability to handle customer queries effectively.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you successfully resolved customer issues or improved processes. This will help you stand out during any interviews.
✨Tip Number 4
Research the company culture at Premier Brand. Understanding their values and work environment can help you tailor your approach and show that you're a great fit for their fun and friendly team.
We think you need these skills to ace Customer Repairs Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and administration. Emphasise any roles where you managed repairs or worked under pressure, as these are key aspects of the Customer Repairs Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills such as problem-solving, organisation, and your ability to work well under pressure, which are crucial for this position.
Highlight Relevant Experience: In your application, clearly outline your previous experience in administrative support roles. Provide examples of how you've successfully handled customer inquiries and managed schedules, as this will demonstrate your suitability for the job.
Showcase Your IT Skills: Since the role requires strong IT skills, mention any relevant software or tools you are proficient in. If you have experience with portable trackers or finance administration, be sure to include that in your application.
How to prepare for a job interview at Farr Associates Recruitment limited
✨Showcase Your Customer Service Skills
As a Customer Repairs Advisor, you'll be the first point of contact for customers. Be prepared to discuss your previous customer service experiences and how you've handled challenging situations. Use specific examples to demonstrate your ability to remain calm and professional under pressure.
✨Highlight Your Administrative Experience
This role requires strong administrative skills. Make sure to mention any relevant experience you have in managing schedules, raising purchase orders, or handling finance administration. Discuss how you ensure accuracy and attention to detail in your work.
✨Demonstrate Problem-Solving Abilities
The ability to think outside the box is crucial for this position. Prepare to share examples of how you've successfully solved problems in past roles, especially in high-pressure environments. This will show your potential employer that you can handle the demands of the job.
✨Prepare Questions About the Role
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, the tools you'll be using, or the company's approach to customer service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
