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- Tasks: Support customers with repairs, manage schedules, and ensure quality installations.
- Company: Join Premier Brand, a lively team focused on customer satisfaction and efficient repairs.
- Benefits: Enjoy a hybrid work model, competitive salary, and a fun team environment.
- Why this job: Perfect for proactive problem solvers who thrive in fast-paced settings and love helping others.
- Qualifications: Must have at least one year of experience in a busy administrative support role.
- Other info: Immediate start available; work Monday to Friday from 08:30 to 17:00.
Customer Repairs Advisor
Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.
COMPANY: Premier Brand
SALARY: £23,890
Immediate Start Available
LOCATION: Leeds Gelderd Road
Monday to Friday 08.30- 17.00
Hybrid- 2 days home based.
A new exciting Customer Repairs Advisor opportunity is now available to a proactive, methodical and enthusiastic person, looking for this a busy and varied customer telephone support role.
My client is looking for and someone with excellent administration & customer support and IT skills, a positive personality, someone that can think outside the box & work well under pressure to join this fun and friendly team.
This client has a great a fun and lively repairs team that are looking for a candidate to support the full warranty function for the team as well as scheduling planned repairs and works.
Due to the nature and demand of this role we do require candidates with at least one years experience working within a busy and demanding administrative support role.
The role consists of planning customer repairs and delivery of equipment to site, updating schedule jobs onto portable trackers, raising purchase orders for jobs & works completed, finance administration, ensuring that all equipment is installed to the highest standard and the quality of installation is to the agreed specification.
You will be required to liaise regularly with the technicians and to ensure that all repairs are carried out within the correct timescales and are in line with the correct regulatory guidelines, advising customers of any issues or areas for improvement.
You will enjoy managing your own timescales, work well under pressure, and have an unwavering attention to detail. Be pro-active, self-motivated and able to problem solve.
As first point of contact for all existing customer claims enquiries for contract queries, payment processes, PO numbers it could be anything and everything!
This role requires a calm and confident telephone manner, excellent organisation skills, the ability to remain calm under what can be a pressure environment, strong administration skills.
If you enjoy problem solving, customer service, administration and working at a fast multi skilled pace then this role is definitely for you!!
I look forward to hearing from you, thank you for applying.
Lisa
FARR Associates
Recruitment Specialist
Customer Repairs Advisor employer: Farr Associates Recruitment limited
Contact Detail:
Farr Associates Recruitment limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Repairs Advisor
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you answer customer queries more effectively and demonstrate your enthusiasm for the role during any conversations.
✨Tip Number 2
Practice your telephone communication skills. Since this role requires a calm and confident telephone manner, consider role-playing with a friend or family member to enhance your ability to handle customer inquiries under pressure.
✨Tip Number 3
Brush up on your organisational skills. Since you'll be managing multiple tasks like scheduling repairs and updating job trackers, using tools like calendars or task management apps can help you stay on top of your responsibilities.
✨Tip Number 4
Showcase your problem-solving abilities. Think of examples from your past experience where you've successfully resolved issues or improved processes, as these will be valuable to highlight in discussions with the hiring team.
We think you need these skills to ace Customer Repairs Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative support and customer service. Emphasise skills like organisation, problem-solving, and IT proficiency that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experience that demonstrate your ability to handle customer repairs and administrative tasks effectively.
Highlight Relevant Experience: In your application, clearly outline any previous roles where you managed customer inquiries or worked in a fast-paced environment. Use metrics or achievements to illustrate your success in these areas.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Farr Associates Recruitment limited
✨Showcase Your Customer Service Skills
As a Customer Repairs Advisor, you'll be the first point of contact for customers. Be prepared to share examples of how you've successfully handled customer queries in the past, especially in high-pressure situations.
✨Demonstrate Your Organisational Abilities
This role requires excellent organisation skills. During the interview, highlight your experience with managing schedules, prioritising tasks, and ensuring that all details are meticulously handled.
✨Emphasise Problem-Solving Skills
The ability to think outside the box is crucial for this position. Prepare to discuss specific instances where you've identified problems and implemented effective solutions, particularly in an administrative context.
✨Exude Confidence and Calmness
Given the fast-paced nature of the job, it's important to convey a calm and confident demeanour during the interview. Practice answering questions clearly and concisely to demonstrate your ability to remain composed under pressure.
